Vida
AI phone agents for business
Integrate the Vida API with the Zendesk API
Setup the Vida API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Vida and Zendesk remarkably fast. Free for developers.
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Popular Vida and Zendesk Triggers#
Emit new events after completion of any communication handled by your Vida AI agent, be it a call, text, or email.
Emit new event when an incoming call or message is received before answered by an agent. Useful for providing context about the caller or messenger to your agent before response.
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Popular Vida and Zendesk Actions#
Uploads additional context for a conversation with your AI agent. Helpful when integrating data from external CRMs. See the documentation
Connect Vida#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
vida: {
type: "app",
app: "vida",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.vida.dev/api/v2/listAccounts`,
params: {
token: `${this.vida.$auth.api_token}`,
},
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
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