with Twist and Help Scout?
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Emit new event when a customer replies to a conversation.
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Twist is a communication app designed for team collaboration, with a focus on organized, threaded conversations. Using the Twist API on Pipedream, you can automate workflows to enhance productivity, streamline communication, and integrate with other tools. From automating notifications to syncing tasks across platforms, the API unlocks valuable use cases for teams needing to stay in sync without the noise of email or less structured chat apps.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
twist: {
type: "app",
app: "twist",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.twist.com/api/v3/users/get_session_user`,
headers: {
Authorization: `Bearer ${this.twist.$auth.oauth_access_token}`,
},
})
},
})
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})