Create Case with ServiceNow API on New Transaction from SumUp API

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Trigger workflow on

New Transaction from the SumUp API

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Create Case with the ServiceNow API

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Getting Started#

This integration creates a workflow with a SumUp trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Transaction trigger
1. Connect your SumUp account
2. Configure timer
3. Optional- Select one or more Statuses
4. Optional- Select one or more Payment Types
Configure the Create Case action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Channel Name
7. Optional- Configure Account ID
8. Optional- Configure Contact ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Transaction on SumUp

Description:Emit new event when a new transaction is posted in SumUp. [See the documenation](https://developer.sumup.com/api/transactions/list-detailed)

Version:0.0.1

Key:sumup-new-transaction

View on GitHub

SumUp Overview#

The SumUp API allows you to integrate your payment processing operations with SumUp's payment platform, creating seamless financial transactions for your business. With Pipedream, you can automate payment flows, sync transaction data with other tools, and build custom notifications based on payment events. You can use Pipedream’s serverless platform to trigger workflows on various SumUp events, process the data, and connect with countless other apps to extend functionality.

Trigger Code#

import sumup from "../../sumup.app.mjs";
import { DEFAULT_POLLING_SOURCE_TIMER_INTERVAL } from "@pipedream/platform";
import sampleEmit from "./test-event.mjs";

export default {
  key: "sumup-new-transaction",
  name: "New Transaction",
  description: "Emit new event when a new transaction is posted in SumUp. [See the documenation](https://developer.sumup.com/api/transactions/list-detailed)",
  version: "0.0.1",
  type: "source",
  dedupe: "unique",
  props: {
    sumup,
    db: "$.service.db",
    timer: {
      type: "$.interface.timer",
      default: {
        intervalSeconds: DEFAULT_POLLING_SOURCE_TIMER_INTERVAL,
      },
    },
    statuses: {
      propDefinition: [
        sumup,
        "statuses",
      ],
    },
    paymentTypes: {
      propDefinition: [
        sumup,
        "paymentTypes",
      ],
    },
  },
  methods: {
    _getLastTs() {
      return this.db.get("lastTs") || this.oneDayAgo();
    },
    _setLastTs(lastTs) {
      this.db.set("lastTs", lastTs);
    },
    oneDayAgo() {
      return new Date(Date.now() - 24 * 60 * 60 * 1000).toISOString()
        .slice(0, 19) + "Z";
    },
    generateMeta(transaction) {
      return {
        id: transaction.id,
        summary: `New Transaction ${transaction.id}`,
        ts: Date.parse(transaction.timestamp),
      };
    },
  },
  async run() {
    const lastTs = this._getLastTs();
    let maxTs = lastTs;
    const { items } = await this.sumup.listTransactions({
      params: {
        statuses: this.statuses,
        payment_types: this.paymentTypes,
        oldest_time: lastTs,
      },
    });
    for (const item of items) {
      if (Date.parse(item.timestamp) > Date.parse(maxTs)) {
        maxTs = item.timestamp;
      }
      const meta = this.generateMeta(item);
      this.$emit(item, meta);
    }
    this._setLastTs(maxTs);
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SumUp	`sumup`	`app`	This component uses the SumUp app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Statuses	`statuses`	`string[]`	Select a value from the drop down menu:`SUCCESSFULCANCELLEDFAILEDPENDING`
Payment Types	`paymentTypes`	`string[]`	Select a value from the drop down menu:`ECOMRECURRINGBOLETO`

Trigger Authentication#

SumUp uses OAuth authentication. When you connect your SumUp account, Pipedream will open a popup window where you can sign into SumUp and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any SumUp API.

Pipedream requests the following authorization scopes when you connect your account:

user.app-settingstransactions.historyuser.profile_readonly

About SumUp#

The easiest way for small businesses and sole traders to accept card payments.

Action#

Create Case on ServiceNow

Description:Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-case

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-case",
  name: "Create Case",
  description: "Creates a new case record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "caseSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    channelName: {
      propDefinition: [
        servicenow,
        "channelName",
      ],
    },
    accountId: {
      propDefinition: [
        servicenow,
        "accountId",
      ],
    },
    contactId: {
      propDefinition: [
        servicenow,
        "contactId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      channelName,
      accountId,
      contactId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(channelName);

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: accountId,
      customer_contact: contactId,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Case",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created a case.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }`
Status	`status`	`string`	The current status of the ticket.
Channel Name	`channelName`	`string`	The channel (`contact_type`) that the ticket was created through.
Account ID	`accountId`	`string`	`Sys_id` of the account related to the case.
Contact ID	`contactId`	`string`	`Sys_id` of the contact related to the case.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account: