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Social Intents

Social Intents is a social apps platform that allows live chat with website visitors to offer great customer service and sell more right from MS Teams, Slack, Zoom, or Webex.

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ServiceNow

Integrate the Social Intents API with the ServiceNow API

Setup the Social Intents API trigger to run a workflow which integrates with the ServiceNow API. Pipedream's integration platform allows you to integrate Social Intents and ServiceNow remarkably fast. Free for developers.

Popular Ways to Connect Social Intents with ServiceNow

Create Table Record with ServiceNow API on New Chat Closed from Social Intents API
Social Intents + ServiceNow
 
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Create Table Record with ServiceNow API on New Event Emitted from Social Intents API
Social Intents + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Chat Closed from Social Intents API
Social Intents + ServiceNow
 
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Get Table Record By SysId with ServiceNow API on New Event Emitted from Social Intents API
Social Intents + ServiceNow
 
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Get Table Records with ServiceNow API on New Chat Closed from Social Intents API
Social Intents + ServiceNow
 
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Popular Social Intents and ServiceNow Triggers

New Chat Closed from the Social Intents API

Emit new event for each closed chat.

 
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New Event Emitted from the Social Intents API

Emit new event when any type of event is emitted.

 
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Popular Social Intents and ServiceNow Actions

Create Table Record with the ServiceNow API

Inserts one record in the specified table.

 
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Get Table Record By SysId with the ServiceNow API

Retrieves the record identified by the specified sys_id from the specified table.

 
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Get Table Records with the ServiceNow API

Retrieves multiple records for the specified table.

 
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Update Table Record with the ServiceNow API

Updates the specified record with the name-value pairs included in the request body.

 
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Overview of Social Intents

The Social Intents API enables seamless integration of live chat, customer feedback, and email list building services into your digital platforms. You can byukd workflows that automatically trigger actions based on chat events, gather insights from customer interactions, and enhance your marketing strategies by connecting Social Intents to various other tools, like CRMs, email marketing services, and databases.

Connect Social Intents

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    social_intents: {
      type: "app",
      app: "social_intents",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.socialintents.com/v1/api/chats/`,
      auth: {
        username: `${this.social_intents.$auth.account_id}`,
        password: `${this.social_intents.$auth.api_token}`,
      },
    })
  },
})

Overview of ServiceNow

The ServiceNow API enables developers to tap into the robust capabilities of ServiceNow's IT service management platform. With the API, you can create, read, update, and delete records, manage workflows, and integrate with other services. By leveraging these capabilities, you can automate routine tasks, sync data across multiple platforms, and enhance operational efficiencies.

Connect ServiceNow

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    servicenow: {
      type: "app",
      app: "servicenow",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.servicenow.$auth.instance_name}.service-now.com/api/now/table/incident`,
      headers: {
        Authorization: `Bearer ${this.servicenow.$auth.oauth_access_token}`,
      },
    })
  },
})
Pipedream, Inc. — San Francisco, CA
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