Social Intents

Social Intents is a social apps platform that allows live chat with website visitors to offer great customer service and sell more right from MS Teams, Slack, Zoom, or Webex.

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Social Intents

Social Intents API Integrations

Build and run workflows using the Social Intents API. Use 1000s of source-available triggers and actions across 2,100+ apps. Or write custom code to integrate any app or API in seconds.

Overview

The Social Intents API enables seamless integration of live chat, customer feedback, and email list building services into your digital platforms. You can byukd workflows that automatically trigger actions based on chat events, gather insights from customer interactions, and enhance your marketing strategies by connecting Social Intents to various other tools, like CRMs, email marketing services, and databases.

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    social_intents: {
      type: "app",
      app: "social_intents",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.socialintents.com/v1/api/chats/`,
      auth: {
        username: `${this.social_intents.$auth.account_id}`,
        password: `${this.social_intents.$auth.api_token}`,
      },
    })
  },
})

Choose an API to Connect with Social Intents API

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24
of
2,100+
apps by most popular

HTTP / Webhook
HTTP / Webhook
Get a unique URL where you can send HTTP or webhook requests
Node
Node
Anything you can do with Node.js, you can do in a Pipedream workflow. This includes using most of npm's 400,000+ packages.
Python
Python
Anything you can do in Python can be done in a Pipedream Workflow. This includes using any of the 350,000+ PyPi packages available in your Python powered workflows.
OpenAI (ChatGPT)
OpenAI (ChatGPT)
OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.
Premium
Salesforce
Salesforce
Web services API for interacting with Salesforce
Premium
HubSpot
HubSpot
HubSpot's CRM platform contains the marketing, sales, service, operations, and website-building software you need to grow your business.
Premium
Zoho CRM
Zoho CRM
Zoho CRM is an online Sales CRM software that manages your sales, marketing, and support in one CRM platform.
Premium
Stripe
Stripe
Stripe powers online and in-person payment processing and financial solutions for businesses of all sizes.
Shopify Developer App
Shopify Developer App
Shopify is a user-friendly e-commerce platform that helps small businesses build an online store and sell online through one streamlined dashboard.
Premium
WooCommerce
WooCommerce
WooCommerce is the open-source ecommerce platform for WordPress.
Premium
Snowflake
Snowflake
A data warehouse built for the cloud
Premium
MongoDB
MongoDB
MongoDB is an open source NoSQL database management program.
Supabase
Supabase
Supabase is an open source Firebase alternative.
MySQL
MySQL
MySQL is an open-source relational database management system.
PostgreSQL
PostgreSQL
PostgreSQL is a free and open-source relational database management system emphasizing extensibility and SQL compliance.
Premium
AWS
AWS
Amazon Web Services (AWS) offers reliable, scalable, and inexpensive cloud computing services.
Premium
Twilio SendGrid
Twilio SendGrid
Send marketing and transactional email through the Twilio SendGrid platform with the Email API, proprietary mail transfer agent, and infrastructure for scalable delivery.
Amazon SES
Amazon SES
Amazon SES is a cloud-based email service provider that can integrate into any application for high volume email automation
Premium
Klaviyo
Klaviyo
Email Marketing and SMS Marketing Platform
Premium
Zendesk
Zendesk
Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.
Premium
ServiceNow
ServiceNow
The smarter way to workflow
Notion
Notion
Notion is a new tool that blends your everyday work apps into one. It's the all-in-one workspace for you and your team.
Slack
Slack
Slack is a channel-based messaging platform. With Slack, people can work together more effectively, connect all their software tools and services, and find the information they need to do their best work — all within a secure, enterprise-grade environment.
Microsoft Teams
Microsoft Teams
Microsoft Teams has communities, events, chats, channels, meetings, storage, tasks, and calendars in one place.

Example Use Cases

  • Instant Customer Support Notifications: When a new message is received through Social Intents live chat, use Pipedream to send a notification to the support team via Slack or email, ensuring immediate attention and a quick response time.

  • Feedback Analysis and Aggregation: After collecting customer feedback via Social Intents, set up a workflow that funnels this data into a Google Sheets spreadsheet for easy analysis, or pushes it directly into a tool like Tableau to visualize customer satisfaction trends.

  • Automated Contact Segmentation: Integrate Social Intents with email marketing platforms like Mailchimp or Constant Contact. When a visitor subscribes to your list via a Social Intents widget, automatically add their contact information to segmented lists based on their inquiries or interests, to tailor future marketing campaigns.

Getting Started

How to use webhooks

Copy the URL on your created source

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Go to your Social Intents account and click on Integrations => Webhooks

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Paste your URL on field Webhook Target URL, click on button OFF and click Save

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Now you will receive the events on your new created source!!! 🎉

Add Single Row with Google Sheets API on New Event Emitted from Social Intents API
Social Intents + Google Sheets
 
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Send Message with Slack API on New Event Emitted from Social Intents API
Social Intents + Slack
 
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Get Film with SWAPI - Star Wars API on New Event Emitted from Social Intents API
Social Intents + SWAPI - Star Wars
 
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Send SMS with Twilio API on New Event Emitted from Social Intents API
Social Intents + Twilio
 
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Simple Search with Twitter API on New Event Emitted from Social Intents API
Social Intents + X (Twitter)
 
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New Chat Closed from the Social Intents API

Emit new event for each closed chat.

 
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New Event Emitted from the Social Intents API

Emit new event when any type of event is emitted.

 
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Authentication

Social Intents uses API keys for authentication. When you connect your Social Intents account, Pipedream securely stores the keys so you can easily authenticate to Social Intents APIs in both code and no-code steps.

To retrieve your Account ID and API token,

  • Navigate to your Social Intents account and sign in
  • Go to an Integrations > REST API