Social Intents
Social Intents is a social apps platform that allows live chat with website visitors to offer great customer service and sell more right from MS Teams, Slack, Zoom, or Webex.
Go to siteSocial Intents API Integrations
Build and run workflows using the Social Intents API. Use 1000s of source-available triggers and actions across 2,000+ apps. Or write custom code to integrate any app or API in seconds.
Overview#
The Social Intents API enables seamless integration of live chat, customer feedback, and email list building services into your digital platforms. You can byukd workflows that automatically trigger actions based on chat events, gather insights from customer interactions, and enhance your marketing strategies by connecting Social Intents to various other tools, like CRMs, email marketing services, and databases.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
social_intents: {
type: "app",
app: "social_intents",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.socialintents.com/v1/api/chats/`,
auth: {
username: `${this.social_intents.$auth.account_id}`,
password: `${this.social_intents.$auth.api_token}`,
},
})
},
})
Choose an API to Connect with Social Intents API#
1-24of2,000+apps by most popular
Example Use Cases#
Instant Customer Support Notifications: When a new message is received through Social Intents live chat, use Pipedream to send a notification to the support team via Slack or email, ensuring immediate attention and a quick response time.
Feedback Analysis and Aggregation: After collecting customer feedback via Social Intents, set up a workflow that funnels this data into a Google Sheets spreadsheet for easy analysis, or pushes it directly into a tool like Tableau to visualize customer satisfaction trends.
Automated Contact Segmentation: Integrate Social Intents with email marketing platforms like Mailchimp or Constant Contact. When a visitor subscribes to your list via a Social Intents widget, automatically add their contact information to segmented lists based on their inquiries or interests, to tailor future marketing campaigns.
Getting Started#
How to use webhooks
Copy the URL on your created source
Go to your Social Intents account and click on Integrations => Webhooks
Paste your URL on field Webhook Target URL, click on button OFF and click Save
Now you will receive the events on your new created source!!! 🎉
Popular Social Intents Integrations#
Authentication#
Social Intents uses API keys for authentication. When you connect your Social Intents account, Pipedream securely stores the keys so you can easily authenticate to Social Intents APIs in both code and no-code steps.
To retrieve your Account ID and API token,
- Navigate to your Social Intents account and sign in
- Go to an Integrations > REST API