Update Ticket with Zendesk API on New Remote Directory Watcher from SFTP (password-based auth) API

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New Remote Directory Watcher from the SFTP (password-based auth) API

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Update Ticket with the Zendesk API

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Getting Started#

This integration creates a workflow with a SFTP (password-based auth) trigger and Zendesk action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Remote Directory Watcher trigger
1. Connect your SFTP (password-based auth) account
2. Configure timer
3. Configure Root directory
4. Configure Maximum watcher depth
Configure the Update Ticket action
1. Connect your Zendesk account
2. Select a Ticket ID
3. Configure Comment body
4. Optional- Select a Ticket Priority
5. Optional- Configure Ticket Subject
6. Optional- Select a Ticket Status
7. Optional- Configure Custom Subdomain
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Remote Directory Watcher on SFTP (password-based auth)

Description:Emit new events when files get created, changed or deleted from a remote directory. [See the docs](https://github.com/theophilusx/ssh2-sftp-client#orgfac43d1)

Version:0.0.1

Key:sftp_password_based_auth-watch-remote-directory

View on GitHub

SFTP (password-based auth) Overview#

SFTP on Pipedream enables secure file management on remote servers directly from your workflows. Utilize this app to automate file uploads, downloads, and synchronization tasks between your systems and SFTP servers. Implement robust data pipelines or deploy content to web servers without manual intervention, all while maintaining a high level of security with password-based authentication.

Trigger Code#

import sftpApp from "../../sftp_password_based_auth.app.mjs";
import base from "../../../sftp/sources/watch-remote-directory/watch-remote-directory.mjs";

export default {
  ...base,
  key: "sftp_password_based_auth-watch-remote-directory",
  name: "New Remote Directory Watcher",
  description: "Emit new events when files get created, changed or deleted from a remote directory. [See the docs](https://github.com/theophilusx/ssh2-sftp-client#orgfac43d1)",
  version: "0.0.1",
  type: "source",
  props: {
    ...base.props,
    sftpApp,
  },
  methods: {
    ...base.methods,
    async connect() {
      return await this.sftpApp.connect();
    },
  },
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
SFTP (password-based auth)	`sftpApp`	`app`	This component uses the SFTP (password-based auth) app.
	`timer`	`$.interface.timer`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
Root directory	`rootDirectory`	`string`	Root directory to be watched. example: `/public`
Maximum watcher depth	`maxDepth`	`integer`	Watch all subdirectories within of the root directory, considering the selected maximum depth.

Trigger Authentication#

SFTP (password-based auth) uses API keys for authentication. When you connect your SFTP (password-based auth) account, Pipedream securely stores the keys so you can easily authenticate to SFTP (password-based auth) APIs in both code and no-code steps.

Below, enter the hostname of the SFTP server you'd like to connect to, your username, and the password you'd like to use to connect.

This app only supports password-based authentication, not authentication via private key. If you need to use a private key to connect to a host, please use the SFTP (key-based auth) app, instead.

About SFTP (password-based auth)#

Interact with an SFTP (SSH File Transfer Protocol) Server using a username and password for auth

Action#

Update Ticket on Zendesk

Description:Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).

Version:0.1.2

Key:zendesk-update-ticket

View on GitHub

Zendesk Overview#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Action Code#

import app from "../../zendesk.app.mjs";

export default {
  key: "zendesk-update-ticket",
  name: "Update Ticket",
  description: "Updates a ticket. [See the documentation](https://developer.zendesk.com/api-reference/ticketing/tickets/tickets/#update-ticket).",
  type: "action",
  version: "0.1.2",
  props: {
    app,
    ticketId: {
      propDefinition: [
        app,
        "ticketId",
      ],
    },
    ticketCommentBody: {
      propDefinition: [
        app,
        "ticketCommentBody",
      ],
    },
    ticketPriority: {
      propDefinition: [
        app,
        "ticketPriority",
      ],
    },
    ticketSubject: {
      propDefinition: [
        app,
        "ticketSubject",
      ],
    },
    ticketStatus: {
      propDefinition: [
        app,
        "ticketStatus",
      ],
    },
    customSubdomain: {
      propDefinition: [
        app,
        "customSubdomain",
      ],
    },
  },
  methods: {
    updateTicket({
      ticketId, ...args
    } = {}) {
      return this.app.update({
        path: `/tickets/${ticketId}`,
        ...args,
      });
    },
  },
  async run({ $: step }) {
    const {
      ticketId,
      ticketCommentBody,
      ticketPriority,
      ticketSubject,
      ticketStatus,
      customSubdomain,
    } = this;

    const response = await this.updateTicket({
      step,
      ticketId,
      customSubdomain,
      data: {
        ticket: {
          comment: {
            body: ticketCommentBody,
          },
          priority: ticketPriority,
          subject: ticketSubject,
          status: ticketStatus,
        },
      },
    });

    step.export("$summary", `Successfully updated ticket with ID ${response.ticket.id}`);

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Zendesk	`app`	`app`	This component uses the Zendesk app.
Ticket ID	`ticketId`	`string`	Select a value from the drop down menu.
Comment body	`ticketCommentBody`	`string`	The body of the comment.
Ticket Priority	`ticketPriority`	`string`	Select a value from the drop down menu:`urgenthighnormallow`
Ticket Subject	`ticketSubject`	`string`	The subject of the ticket.
Ticket Status	`ticketStatus`	`string`	Select a value from the drop down menu:`newopenpendingholdsolvedclosed`
Custom Subdomain	`customSubdomain`	`string`	For Enterprise Zendesk accounts: optionally specify the subdomain to use. This will override the subdomain that was provided when connecting your Zendesk account to Pipedream. For example, if you Zendesk URL is https://examplehelp.zendesk.com, your subdomain is `examplehelp`

Action Authentication#

Zendesk uses OAuth authentication. When you connect your Zendesk account, Pipedream will open a popup window where you can sign into Zendesk and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Zendesk API.

Pipedream requests the following authorization scopes when you connect your account:

triggers:writewebhooks:writereadtickets:writetickets:readusers:writeorganizations:readorganizations:write

About Zendesk#

Zendesk is award-winning customer service software trusted by 200K+ customers. Make customers happy via text, mobile, phone, email, live chat, social media.