with SFTP (password-based auth) and Help Scout?
Emit new events when files get created, changed or deleted from a remote directory. See the docs
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Adds a note to an existing conversation in Help Scout. See the documentation
Uploads a file or string in UTF-8 format to the SFTP server. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
SFTP on Pipedream enables secure file management on remote servers directly from your workflows. Utilize this app to automate file uploads, downloads, and synchronization tasks between your systems and SFTP servers. Implement robust data pipelines or deploy content to web servers without manual intervention, all while maintaining a high level of security with password-based authentication.
module.exports = defineComponent({
props: {
sftp_password_based_auth: {
type: "app",
app: "sftp_password_based_auth",
}
},
async run({steps, $}) {
const Client = require('ssh2-sftp-client');
const {
host,
username,
password,
} = this.sftp_password_based_auth.$auth
const config = {
host,
username,
password,
}
const sftp = new Client()
await sftp.connect(config)
this.cwd = await sftp.cwd();
return await sftp.end();
},
})
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})