with Sentry and Freshdesk?
Emit new events for issues that have been created or updated.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Return a list of events bound to a project. See the docs here
Assign a Freshdesk ticket to a specific group See the documentation
Return a list of issues bound to a project. See the docs here
The Sentry API on Pipedream allows you to automate error tracking and responses in your applications. Sentry's robust issue tracking and release monitoring align with Pipedream's ability to craft custom workflows, enabling developers to connect error alerts to a plethora of other services for notifications, analysis, task management, and more. With Sentry's detailed diagnostic data, these workflows can help reduce downtime by triggering quick actions upon issue detection.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
sentry: {
type: "app",
app: "sentry",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://sentry.io/api/0/`,
headers: {
Authorization: `Bearer ${this.sentry.$auth.auth_token}`,
},
})
},
})
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})