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with RingCentral and Freshdesk?
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Popular Ways to Connect RingCentral with Freshdesk#
Popular RingCentral and Freshdesk Triggers#
Popular RingCentral and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Gets a recording and downloads it to the /tmp directory. See the documentation
Overview of RingCentral#
RingCentral is a comprehensive cloud communication platform that melds messaging, video, and phone services. Integrating RingCentral with Pipedream allows for automated workflows involving SMS sending, call management, and leveraging communication logs for data-driven insights. With Pipedream's serverless execution model, you can trigger actions based on specific RingCentral events or schedule tasks to run at predetermined intervals, all without writing extensive code.
Connect RingCentral#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ringcentral: {
type: "app",
app: "ringcentral",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.ringcentral.$auth.instancetype}.ringcentral.com/restapi/v1.0/account/~`,
headers: {
Authorization: `Bearer ${this.ringcentral.$auth.oauth_access_token}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies