Integrate the Retently API with the Zendesk API

Setup the Retently API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Retently and Zendesk remarkably fast. Free for developers.

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Popular Ways to Connect Retently with Zendesk#

Add Tags to Response with Retently API on New Ticket (Instant) from Zendesk API

Zendesk + Retently

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Add Tags to Response with Retently API on New Ticket Added to View (Instant) from Zendesk API

Zendesk + Retently

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Add Tags to Response with Retently API on Ticket Closed (Instant) from Zendesk API

Zendesk + Retently

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Add Tags to Response with Retently API on Ticket Pending (Instant) from Zendesk API

Zendesk + Retently

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Add Tags to Response with Retently API on Ticket Solved (Instant) from Zendesk API

Zendesk + Retently

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Popular Retently and Zendesk Triggers#

New Customer Added from the Retently API

Emit new event when a new customer is added.

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Survey Response from the Retently API

Emit new event when a new survey response is received.

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Retently and Zendesk Actions#

Add Tags to Response with the Retently API

Adds tags to a response. See the documentation

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Create Customer with the Retently API

Creates a new customer. See the documentation

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Update Ticket with the Zendesk API

Updates a ticket. See the documentation.

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Overview of Retently#

The Retently API offers a robust set of features for gathering and leveraging customer feedback. With it, you can automate the collection of NPS scores, follow up on customer surveys, and integrate customer sentiment data into other business tools. Pipedream makes these interactions smooth by triggering workflows from Retently events or sending data back to Retently, enabling you to synchronize your customer feedback with the rest of your tech stack effortlessly.

Connect Retently#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    retently: {
      type: "app",
      app: "retently",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://app.retently.com/api/v2/nps/customers`,
      headers: {
        "Authorization": `api_key=${this.retently.$auth.api_key}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})

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