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Overview#
The Retently API offers a robust set of features for gathering and leveraging customer feedback. With it, you can automate the collection of NPS scores, follow up on customer surveys, and integrate customer sentiment data into other business tools. Pipedream makes these interactions smooth by triggering workflows from Retently events or sending data back to Retently, enabling you to synchronize your customer feedback with the rest of your tech stack effortlessly.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
retently: {
type: "app",
app: "retently",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.retently.com/api/v2/nps/customers`,
headers: {
"Authorization": `api_key=${this.retently.$auth.api_key}`,
},
})
},
})
Example Use Cases#
Sync Retently NPS Scores to Google Sheets: Use Retently's webhook to trigger a Pipedream workflow whenever a new NPS score is submitted. The workflow can parse the score and associated feedback, then push this data into a Google Sheet for easy tracking and analysis. This allows for real-time updating and sharing of customer sentiment data within your organization.
Trigger Email Follow-Ups Based On Customer Feedback: After a customer completes a survey, a Pipedream workflow can assess the feedback and, based on predefined criteria (e.g., low NPS score), automatically trigger an email through SendGrid to follow up. This can help in addressing customer concerns promptly and improving overall satisfaction.
Create Support Tickets from Negative Feedback: When a customer survey indicates dissatisfaction, a Pipedream workflow can create a support ticket in a service like Zendesk. This ensures that the customer's issue is addressed by your support team, potentially turning a negative experience into a positive one by providing timely and effective assistance.
Popular Retently Integrations#
Authentication#
Name Slug: retentlyRetently uses API keys for authentication. When you connect your Retently account, Pipedream securely stores the keys so you can easily authenticate to Retently APIs in both code and no-code steps.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies