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Overview#
The Respond.io API provides a gateway to interact with a platform designed for business messaging, allowing for automation of conversations, contact management, and message dispatch across various channels like SMS, WhatsApp, and Facebook Messenger. In Pipedream, you can construct workflows that leverage these capabilities to sync with other services, trigger actions based on received messages, or even conduct analytics over message data. This harnesses the power of serverless execution to simplify and enhance customer communication strategies.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
respond_io: {
type: "app",
app: "respond_io",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.respond.io/v2/space/user`,
headers: {
Authorization: `Bearer ${this.respond_io.$auth.access_token}`,
"Content-Type": `application/json`,
},
})
},
})
Example Use Cases#
Syncing Contacts with CRM: Whenever a new contact is added in Respond.io, the workflow can trigger to add or update the corresponding entry in a CRM like Salesforce, ensuring that contact information is always synchronized between the systems.
Customer Support Ticketing: Create a workflow that listens for specific keywords or phrases in incoming messages on Respond.io. When detected, it can automatically generate a support ticket in a platform like Zendesk or Jira, streamlining the support process.
Broadcasting Time-Sensitive Promotions: Use Pipedream's scheduled tasks to send out promotional messages via Respond.io at optimal times. This could be connected to a marketing platform like Mailchimp to coordinate email and messaging campaigns.
Authentication#
Name Slug: respond_ioRespond.io uses API keys for authentication. When you connect your Respond.io account, Pipedream securely stores the keys so you can easily authenticate to Respond.io APIs in both code and no-code steps.
To retrieve your Access Tokens,
- Navigate to your Respond.io account and sign in
- Go to “Settings” > “Integrations”
- On the Developer API section, click on “Edit”
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