What do you want to automate
with RescueTime and Freshdesk?
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Popular Ways to Connect RescueTime with Freshdesk#
Popular RescueTime and Freshdesk Triggers#
Emit new event each time a new daily summary report is available. See the docs here
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular RescueTime and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of RescueTime#
The RescueTime API provides access to detailed data about how you spend your time on digital devices, including time spent on apps and websites. With this API on Pipedream, you can create custom workflows that trigger actions based on your productivity data. For instance, you can set up alerts for excessive social media usage or automate weekly productivity reports. Pipedream's platform enables these automations by connecting RescueTime to hundreds of other apps, allowing for intricate workflows that can enhance personal productivity and time management.
Connect RescueTime#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
rescuetime: {
type: "app",
app: "rescuetime",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://www.rescuetime.com/api/oauth/data`,
params: {
access_token: `${this.rescuetime.$auth.oauth_access_token}`,
perspective: `interval`,
restrict_kind: `productivity`,
interval: `hour`,
restrict_begin: `2018-01-01`,
restrict_end: `2018-01-31`,
format: `json`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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