What do you want to automate
with Pulsetic and Freshdesk?
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Popular Ways to Connect Pulsetic with Freshdesk#
Popular Pulsetic and Freshdesk Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Pulsetic and Freshdesk Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Pulsetic#
Pulsetic API lets you monitor your websites and servers, sending notifications when downtime occurs or performance issues arise. With Pipedream, you can leverage this API to create powerful, automated workflows that respond to Pulsetic events in real-time. For instance, you can automate incident management by connecting Pulsetic to ticketing systems, trigger alerts in communication channels, or log performance data for analysis. Pipedream's zero-management data stores also allow you to keep track of incident history without needing a separate database.
Connect Pulsetic#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
pulsetic: {
type: "app",
app: "pulsetic",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.pulsetic.com/api/public/monitors`,
headers: {
"Authorization": `${this.pulsetic.$auth.api_token}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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