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with Pipedream and Freshdesk?
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Popular Ways to Connect Pipedream with Freshdesk#
Popular Pipedream and Freshdesk Triggers#
Exposes an HTTP API for scheduling messages to be emitted at a future time
Emit new event based on a time interval before an upcoming event in the calendar. This source uses Pipedream's Task Scheduler. See the documentation for more information and instructions for connecting your Pipedream account.
Emit new event at a specified time before a card is due.
Emit new event when a Calendar event is upcoming, this source is using reminderMinutesBeforeStart property of the event to determine the time it should emit.
Emit new event when a contact is created. See the documentation
Popular Pipedream and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Pipedream#
Pipedream is an API that allows you to build applications that can connect to
various data sources and processes them in real-time. You can use Pipedream to
create applications that can perform ETL (Extract, Transform, and Load) tasks,
as well as to create data-driven workflows.
Some examples of applications you can build using the Pipedream API include:
- An application that can extract data from a database, transform it, and then
load it into another database. - An application that can monitor a data source for changes, and then trigger a
workflow in response to those changes. - An application that can poll an API for new data, and then process that data
in real-time.
Connect Pipedream#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
pipedream: {
type: "app",
app: "pipedream",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.pipedream.com/v1/users/me`,
headers: {
Authorization: `Bearer ${this.pipedream.$auth.api_key}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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