Create Incident with ServiceNow API on New Smart Contract Event (Instant) from Overledger API

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New Smart Contract Event (Instant) from the Overledger API

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Create Incident with the ServiceNow API

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Getting Started#

This integration creates a workflow with a Overledger trigger and ServiceNow action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Smart Contract Event (Instant) trigger
1. Connect your Overledger account
2. Select a Overledger Instance
3. Select a Location Technology
4. Configure Smart Contract ID
Configure the Create Incident action
1. Connect your ServiceNow account
2. Optional- Configure Name
3. Configure Description
4. Select a Severity
5. Optional- Configure Status
6. Optional- Configure Contact Method
7. Optional- Configure Company ID
8. Optional- Configure User ID
9. Optional- Configure Work Note
10. Optional- Configure Comment
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Smart Contract Event (Instant) on Overledger

Description:Emit new event when a smart contract releases a new event.

Version:0.0.3

Key:overledger-new-contract-event-instant

View on GitHub

Overledger Overview#

The Overledger API by Quant Network allows developers to interact with multiple blockchain networks. It facilitates the creation, reading, and execution of smart contracts and transactions across different blockchains. This API simplifies the complex nature of blockchain interoperability, enabling multi-chain applications (MApps) through a single gateway.

Trigger Code#

import common from "../common/base.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "overledger-new-contract-event-instant",
  name: "New Smart Contract Event (Instant)",
  description: "Emit new event when a smart contract releases a new event.",
  version: "0.0.3",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    smartContractId: {
      propDefinition: [
        common.props.overledger,
        "smartContractId",
      ],
    },
  },
  methods: {
    getPath() {
      return "smart-contract-events";
    },
    additionalData() {
      return {
        smartContractId: this.smartContractId,
      };
    },
    getSummary(body) {
      return `New contract event with transaction Hash: ${body?.smartContractEventUpdateDetails?.nativeData?.transactionHash}`;
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
Overledger	`overledger`	`app`	This component uses the Overledger app.
Overledger Instance	`environment`	`string`	Select a value from the drop down menu:`{ "label": "Sandbox", "value": "sandbox" }{ "label": "Overledger", "value": "overledger" }`
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
N/A	`http`	`$.interface.http`	This component uses `$.interface.http` to generate a unique URL when the component is first instantiated. Each request to the URL will trigger the `run()` method of the component.
Location Technology	`locationTechnology`	`string`	Select a value from the drop down menu:`{ "label": "Ethereum", "value": "ethereum" }{ "label": "Substrate", "value": "substrate" }{ "label": "XRP Ledger", "value": "xrp ledger" }{ "label": "Bitcoin", "value": "bitcoin" }{ "label": "Hyperledger Fabric", "value": "hyperledger fabric" }`
Smart Contract ID	`smartContractId`	`string`	The ID of the smart contract to interact with.

Trigger Authentication#

Overledger uses OAuth authentication. When you connect your Overledger account, Pipedream will open a popup window where you can sign into Overledger and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any Overledger API.

Pipedream requests the following authorization scopes when you connect your account:

overledger/read.scope

About Overledger#

Overledger Platform. The enterprise standard for building on blockchain.

Action#

Create Incident on ServiceNow

Description:Creates a new incident record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).

Version:0.0.1

Key:servicenow-create-incident

View on GitHub

ServiceNow Overview#

The ServiceNow API lets developers access and manipulate records, manage workflows, and integrate with other services on its IT service management platform. These capabilities support automating tasks, syncing data across platforms, and boosting operational efficiencies.

Action Code#

import servicenow from "../../servicenow.app.mjs";

export default {
  key: "servicenow-create-incident",
  name: "Create Incident",
  description: "Creates a new incident record in ServiceNow. [See the docs here](https://www.servicenow.com/docs/bundle/zurich-api-reference/page/integrate/inbound-rest/concept/trouble-ticket-open-api.html#title_trouble-ticket-POST-ticket-tt).",
  version: "0.0.1",
  type: "action",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  props: {
    servicenow,
    name: {
      propDefinition: [
        servicenow,
        "name",
      ],
    },
    description: {
      propDefinition: [
        servicenow,
        "description",
      ],
    },
    severity: {
      propDefinition: [
        servicenow,
        "incidentSeverity",
      ],
    },
    status: {
      propDefinition: [
        servicenow,
        "status",
      ],
    },
    contactMethod: {
      propDefinition: [
        servicenow,
        "contactMethod",
      ],
    },
    companyId: {
      propDefinition: [
        servicenow,
        "companyId",
      ],
    },
    userId: {
      propDefinition: [
        servicenow,
        "userId",
      ],
    },
    workNote: {
      propDefinition: [
        servicenow,
        "workNote",
      ],
    },
    comment: {
      propDefinition: [
        servicenow,
        "comment",
      ],
    },
  },
  async run({ $ }) {
    const {
      name,
      description,
      severity,
      status,
      contactMethod,
      companyId,
      userId,
      workNote,
      comment,
    } = this;

    const channel = this.servicenow.buildChannel(contactMethod);

    const relatedParties = this.servicenow.buildRelatedParties({
      customer: companyId,
      customer_contact: userId,
    });

    const notes = this.servicenow.buildNotes({
      workNote,
      comment,
    });

    const response = await this.servicenow.createTroubleTicket({
      $,
      data: {
        ticketType: "Incident",
        name,
        description,
        severity,
        status,
        channel,
        notes,
        relatedParties,
      },
    });

    $.export("$summary", "Successfully created an incident.");

    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
ServiceNow	`servicenow`	`app`	This component uses the ServiceNow app.
Name	`name`	`string`	A short description of the ticket issue.
Description	`description`	`string`	A detailed description of the issue.
Severity	`severity`	`string`	Select a value from the drop down menu:`{ "label": "Critical", "value": "1" }{ "label": "High", "value": "2" }{ "label": "Moderate", "value": "3" }{ "label": "Low", "value": "4" }{ "label": "Planning", "value": "5" }`
Status	`status`	`string`	The current status of the ticket.
Contact Method	`contactMethod`	`string`	Name of the contact method (`contact_type`) that the ticket was created through.
Company ID	`companyId`	`string`	`Sys_id` of the company related to the incident.
User ID	`userId`	`string`	`Sys_id` of the user related to the incident.
Work Note	`workNote`	`string`	Internal work note for the ticket.
Comment	`comment`	`string`	Additional comment for the ticket.

Action Authentication#

ServiceNow uses OAuth authentication. When you connect your ServiceNow account, Pipedream will open a popup window where you can sign into ServiceNow and grant Pipedream permission to connect to your account. Pipedream securely stores and automatically refreshes the OAuth tokens so you can easily authenticate any ServiceNow API.

Pipedream requests the following authorization scopes when you connect your account: