What do you want to automate

with OTO and Freshdesk?

Prompt, edit and deploy AI agents that connect to OTO, Freshdesk and 2,900+ other apps in seconds.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Add Note to Ticket with Freshdesk API on Order Status Updated (Instant) from OTO API
OTO + Freshdesk
 
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Add Ticket Tags with Freshdesk API on Order Status Updated (Instant) from OTO API
OTO + Freshdesk
 
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Assign Ticket to Agent with Freshdesk API on Order Status Updated (Instant) from OTO API
OTO + Freshdesk
 
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Assign Ticket to Group with Freshdesk API on Order Status Updated (Instant) from OTO API
OTO + Freshdesk
 
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Close Ticket with Freshdesk API on Order Status Updated (Instant) from OTO API
OTO + Freshdesk
 
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Order Status Updated (Instant) from the OTO API

Emit new event when the status of an order changes. See the documentation

 
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Contact Updated from the Freshdesk API

Emit new event when a contact is updated. See the documentation

 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Ticket Updated from the Freshdesk API

Emit new event when a ticket is updated. See the documentation

 
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Create Product with the OTO API

Creates a new product. See the documentation

 
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Add Note to Ticket with the Freshdesk API

Add a note or conversation to an existing ticket. See the documentation

 
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Get Order Details with the OTO API

Provides detailed information about a specific order. See the documentation

 
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Add Ticket Tags with the Freshdesk API

Add tags to a ticket (appends to existing tags). See the documentation

 
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List Orders with the OTO API

Retrieves a list of orders. See the documentation

 
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Integrate the OTO API with the Freshdesk API
Setup the OTO API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate OTO and Freshdesk remarkably fast. Free for developers.

Connect OTO

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    oto: {
      type: "app",
      app: "oto",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.oto.$auth.api_url}/rest/v2/accountInfo`,
      headers: {
        Authorization: `Bearer ${this.oto.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo