Create Contact with Connectwise PSA API on New Run State Changed from OpenAI (ChatGPT) API

Pipedream makes it easy to connect APIs for Connectwise PSA, OpenAI (ChatGPT) and 2,900+ other apps remarkably fast.

Trigger workflow on

New Run State Changed from the OpenAI (ChatGPT) API

Next, do this

Create Contact with the Connectwise PSA API

No credit card required

▶

Watch us build a workflow

8 min

Watch now ➜

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

Getting Started#

This integration creates a workflow with a OpenAI (ChatGPT) trigger and Connectwise PSA action. When you configure and deploy the workflow, it will run on Pipedream's servers 24x7 for free.

Select this integration
Configure the New Run State Changed trigger
1. Connect your OpenAI (ChatGPT) account
2. Configure timer
3. Configure Thread ID
Configure the Create Contact action
1. Connect your Connectwise PSA account
2. Configure First Name
3. Configure Last Name
4. Optional- Configure Email
5. Select one or more Types
6. Optional- Select a Company
7. Optional- Select a Relationship
8. Optional- Select a Department
9. Optional- Configure Phone
10. Optional- Configure Address Line 1
11. Optional- Configure Address Line 2
12. Optional- Configure City
13. Optional- Configure State
14. Optional- Configure Zip
15. Optional- Select a Country
16. Optional- Configure Primary Contact
17. Optional- Configure Additional Options
Deploy the workflow
Send a test event to validate your setup
Turn on the trigger

Details#

This integration uses pre-built, source-available components from Pipedream's GitHub repo. These components are developed by Pipedream and the community, and verified and maintained by Pipedream.

To contribute an update to an existing component or create a new component, create a PR on GitHub. If you're new to Pipedream component development, you can start with quickstarts for trigger span and action development, and then review the component API reference.

Trigger#

New Run State Changed on OpenAI (ChatGPT)

Description:Emit new event every time a run changes its status. [See the documentation](https://platform.openai.com/docs/api-reference/runs/listRuns)

Version:0.0.11

Key:openai-new-run-state-changed

View on GitHub

OpenAI (ChatGPT) Overview#

OpenAI provides a suite of powerful AI models through its API, enabling developers to integrate advanced natural language processing and generative capabilities into their applications. Here’s an overview of the services offered by OpenAI's API:

Use Python or Node.js code to make fully authenticated API requests with your OpenAI account:

Trigger Code#

import common from "../common/common.mjs";
import sampleEmit from "./test-event.mjs";

export default {
  ...common,
  key: "openai-new-run-state-changed",
  name: "New Run State Changed",
  description: "Emit new event every time a run changes its status. [See the documentation](https://platform.openai.com/docs/api-reference/runs/listRuns)",
  version: "0.0.11",
  type: "source",
  dedupe: "unique",
  props: {
    ...common.props,
    threadId: {
      propDefinition: [
        common.props.openai,
        "threadId",
      ],
    },
  },
  methods: {
    ...common.methods,
    getStatusItems() {
      return this.db.get("statusItems");
    },
    setStatusItems(value) {
      this.db.set("statusItems", value);
    },
    async getData() {
      const {
        openai,
        threadId,
      } = this;

      const { data } = await openai.listRuns({
        threadId,
      });

      return data;
    },
    getMeta(item) {
      const ts = Date.now();
      return {
        id: `${item.id}-${ts}`,
        summary: `Run State Changed: ${item.id}`,
        ts,
      };
    },
    statusByItemId(itemId, statusItems) {
      const { [itemId]: status } = statusItems || {};
      return status;
    },
    buildStatusItems(data) {
      return data?.reduce((acc, item) => ({
        ...acc,
        [item.id]: item.status,
      }), {});
    },
    async getAndProcessItems(maxEvents) {
      const {
        getData,
        getStatusItems,
        setStatusItems,
        statusByItemId,
        buildStatusItems,
        getMeta,
        $emit: emit,
      } = this;

      const data = await getData();
      const statusItems = getStatusItems();

      Array.from(data)
        .reverse()
        .forEach((item, index) => {
          const statusChanged = statusByItemId(item.id, statusItems) !== item.status;
          if ((!maxEvents || index < maxEvents) && statusChanged) {
            emit(item, getMeta(item));
          }
        });

      setStatusItems(buildStatusItems(data));
    },
  },
  sampleEmit,
};

Trigger Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI and CLI.

Label	Prop	Type	Description
OpenAI (ChatGPT)	`openai`	`app`	This component uses the OpenAI (ChatGPT) app.
N/A	`db`	`$.service.db`	This component uses `$.service.db` to maintain state between executions.
	`timer`	`$.interface.timer`
Thread ID	`threadId`	`string`	The unique identifier for the thread. Example: `thread_abc123`. To locate the thread ID, make sure your OpenAI Threads setting (Settings -> Organization/Personal -> General -> Features and capabilities -> Threads) is set to "Visible to organization owners" or "Visible to everyone". You can then access the list of threads and click on individual threads to reveal their IDs

Trigger Authentication#

OpenAI (ChatGPT) uses API keys for authentication. When you connect your OpenAI (ChatGPT) account, Pipedream securely stores the keys so you can easily authenticate to OpenAI (ChatGPT) APIs in both code and no-code steps.

About OpenAI (ChatGPT)#

OpenAI is an AI research and deployment company with the mission to ensure that artificial general intelligence benefits all of humanity. They are the makers of popular models like ChatGPT, DALL-E, and Whisper.

Action#

Create Contact on Connectwise PSA

Description:Creates a new contact in Connectwise. [See the documentation](https://developer.connectwise.com/Products/ConnectWise_PSA/REST#/Contacts/postCompanyContacts)

Version:0.1.2

Key:connectwise_psa-create-contact

View on GitHub

Connectwise PSA Overview#

ConnectWise PSA (Professional Services Automation) API offers a powerful avenue for managing business processes related to technology services. By integrating with ConnectWise PSA via Pipedream, developers can automate complex workflows, synchronize data across various platforms, and enhance operational efficiencies. This API allows for control over modules like service tickets, project management, and account management, essentially streamlining operations and making data management more effective.

Action Code#

import { parseObjectEntries } from "../../common/utils.mjs";
import connectwise from "../../connectwise_psa.app.mjs";

export default {
  key: "connectwise_psa-create-contact",
  name: "Create Contact",
  description: "Creates a new contact in Connectwise. [See the documentation](https://developer.connectwise.com/Products/ConnectWise_PSA/REST#/Contacts/postCompanyContacts)",
  version: "0.1.2",
  annotations: {
    destructiveHint: false,
    openWorldHint: true,
    readOnlyHint: false,
  },
  type: "action",
  props: {
    connectwise,
    firstName: {
      type: "string",
      label: "First Name",
      description: "First name of the contact",
    },
    lastName: {
      type: "string",
      label: "Last Name",
      description: "Last name of the contact",
    },
    email: {
      type: "string",
      label: "Email",
      description: "Email address of the contact",
      optional: true,
    },
    types: {
      propDefinition: [
        connectwise,
        "contactTypes",
      ],
    },
    company: {
      propDefinition: [
        connectwise,
        "company",
      ],
      optional: true,
    },
    relationship: {
      propDefinition: [
        connectwise,
        "relationship",
      ],
    },
    department: {
      propDefinition: [
        connectwise,
        "department",
      ],
    },
    phone: {
      type: "string",
      label: "Phone",
      description: "Phone number of the contact",
      optional: true,
    },
    address1: {
      type: "string",
      label: "Address Line 1",
      description: "First line of the contact's address",
      optional: true,
    },
    address2: {
      type: "string",
      label: "Address Line 2",
      description: "Second line of the contact's address",
      optional: true,
    },
    city: {
      type: "string",
      label: "City",
      description: "City of the contact",
      optional: true,
    },
    state: {
      type: "string",
      label: "State",
      description: "State of the contact",
      optional: true,
    },
    zip: {
      type: "string",
      label: "Zip",
      description: "Zip code of the contact",
      optional: true,
    },
    country: {
      propDefinition: [
        connectwise,
        "country",
      ],
    },
    isDefault: {
      type: "boolean",
      label: "Primary Contact",
      description: "Whether the contact is the primary (default) contact for the company",
      optional: true,
    },
    additionalOptions: {
      type: "object",
      label: "Additional Options",
      description: "Additional parameters to send in the request. [See the documentation](https://developer.connectwise.com/Products/ConnectWise_PSA/REST#/Contacts/postCompanyContacts) for available parameters. Values will be parsed as JSON where applicable.",
      optional: true,
    },
  },
  async run({ $ }) {
    const communicationItems = [];
    if (this.email) {
      communicationItems.push({
        value: this.email,
        type: {
          id: 1, // email
        },
      });
    }
    if (this.phone) {
      communicationItems.push({
        value: this.phone,
        type: {
          id: 2, // phone
        },
      });
    }
    const types = this.types.map((type) => ({
      id: type,
    }));
    const response = await this.connectwise.createContact({
      $,
      data: {
        firstName: this.firstName,
        lastName: this.lastName,
        addressLine1: this.address1,
        addressLine2: this.address2,
        city: this.city,
        state: this.state,
        zip: this.zip,
        country: this.country
          ? {
            id: this.country,
          }
          : undefined,
        communicationItems,
        types,
        company: this.company
          ? {
            id: this.company,
          }
          : undefined,
        relationship: this.relationship
          ? {
            id: this.relationship,
          }
          : undefined,
        department: this.department
          ? {
            id: this.department,
          }
          : undefined,
        defaultFlag: this.isDefault,
        ...(this.additionalOptions && parseObjectEntries(this.additionalOptions)),
      },
    });
    $.export("$summary", `Successfully created contact with ID: ${response.id}`);
    return response;
  },
};

Action Configuration#

This component may be configured based on the props defined in the component code. Pipedream automatically prompts for input values in the UI.

Label	Prop	Type	Description
Connectwise PSA	`connectwise`	`app`	This component uses the Connectwise PSA app.
First Name	`firstName`	`string`	First name of the contact
Last Name	`lastName`	`string`	Last name of the contact
Email	`email`	`string`	Email address of the contact
Types	`types`	`integer[]`	Select a value from the drop down menu.
Company	`company`	`integer`	Select a value from the drop down menu.
Relationship	`relationship`	`integer`	Select a value from the drop down menu.
Department	`department`	`integer`	Select a value from the drop down menu.
Phone	`phone`	`string`	Phone number of the contact
Address Line 1	`address1`	`string`	First line of the contact's address
Address Line 2	`address2`	`string`	Second line of the contact's address
City	`city`	`string`	City of the contact
State	`state`	`string`	State of the contact
Zip	`zip`	`string`	Zip code of the contact
Country	`country`	`integer`	Select a value from the drop down menu.
Primary Contact	`isDefault`	`boolean`	Whether the contact is the primary (default) contact for the company
Additional Options	`additionalOptions`	`object`	Additional parameters to send in the request. See the documentation for available parameters. Values will be parsed as JSON where applicable.

Create Contact with Connectwise PSA API on New Run State Changed from OpenAI (ChatGPT) API

Pipedream makes it easy to connect APIs for Connectwise PSA, OpenAI (ChatGPT) and 2,900+ other apps remarkably fast.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Developers ♥ Pipedream

1-24of2,900+apps by most popular

1
-
24
of
2,900+
apps by most popular