What do you want to automate
with New Relic and Freshdesk?
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Popular New Relic and Freshdesk Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular New Relic and Freshdesk Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of New Relic#
The New Relic API offers powerful capabilities for monitoring, alerting, and analyzing the performance of your web applications and infrastructure. By using the API within Pipedream, you can automate and orchestrate a vast array of operations that revolve around your application's health and data insights. This can range from triggering workflows based on New Relic alerts, to syncing performance data with other tools, or even automating responses to specific incidents.
Connect New Relic#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
new_relic: {
type: "app",
app: "new_relic",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.newrelic.com/v2/users.json`,
headers: {
"X-Api-Key": `${this.new_relic.$auth.api_key}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies