What do you want to automate

with Microsoft Dynamics 365 Sales and Freshdesk?

Prompt, edit and deploy AI agents that connect to Microsoft Dynamics 365 Sales, Freshdesk and 2,500+ other apps in seconds.

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

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Create Custom Entity with Microsoft Dynamics 365 Sales API on New Contact from Freshdesk API
Freshdesk + Microsoft Dynamics 365 Sales
 
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Create Custom Entity with Microsoft Dynamics 365 Sales API on New Ticket from Freshdesk API
Freshdesk + Microsoft Dynamics 365 Sales
 
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Find Contact with Microsoft Dynamics 365 Sales API on New Contact from Freshdesk API
Freshdesk + Microsoft Dynamics 365 Sales
 
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Find Contact with Microsoft Dynamics 365 Sales API on New Ticket from Freshdesk API
Freshdesk + Microsoft Dynamics 365 Sales
 
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New Contact Created from the Freshdesk API

Emit new event when a contact is created. See the documentation

 
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New Ticket Created from the Freshdesk API

Emit new event when a ticket is created. See the documentation

 
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Create Custom Entity with the Microsoft Dynamics 365 Sales API

Create a custom entity. See the documentation

 
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Assign Ticket to Agent with the Freshdesk API

Assign a Freshdesk ticket to a specific agent. See the documentation

 
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Find Contact with the Microsoft Dynamics 365 Sales API

Search for a contact by id, name, or using a custom filter. See the documentation

 
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Assign Ticket to Group with the Freshdesk API

Assign a Freshdesk ticket to a specific group See the documentation

 
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Close Ticket with the Freshdesk API

Set a Freshdesk ticket's status to 'Closed'. See docs

 
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Integrate the Microsoft Dynamics 365 Sales API with the Freshdesk API
Setup the Microsoft Dynamics 365 Sales API trigger to run a workflow which integrates with the Freshdesk API. Pipedream's integration platform allows you to integrate Microsoft Dynamics 365 Sales and Freshdesk remarkably fast. Free for developers.

Connect Microsoft Dynamics 365 Sales

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    microsoft_dynamics_365_sales: {
      type: "app",
      app: "microsoft_dynamics_365_sales",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.microsoft_dynamics_365_sales.$auth.api_url}/api/data/v9.2/WhoAmI`,
      headers: {
        Authorization: `Bearer ${this.microsoft_dynamics_365_sales.$auth.oauth_access_token}`,
        "odata-maxversion": `4.0`,
        "odata-version": `4.0`,
        "content-type": `application/json`,
      },
    })
  },
})

Overview of Freshdesk

The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.

Connect Freshdesk

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import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    freshdesk: {
      type: "app",
      app: "freshdesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
      auth: {
        username: `${this.freshdesk.$auth.api_key}:X`,
        password: ``,
      },
    })
  },
})

Trusted by 1,000,000+ developers from startups to Fortune 500 companies

Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo
Adyen logo
Appcues logo
Bandwidth logo
Checkr logo
ChartMogul logo
Dataminr logo
Gopuff logo
Gorgias logo
LinkedIn logo
Logitech logo
Replicated logo
Rudderstack logo
SAS logo
Scale AI logo
Webflow logo
Warner Bros. logo