Integrate the LiveChat API with the Twilio SendGrid API

Setup the LiveChat API trigger to run a workflow which integrates with the Twilio SendGrid API. Pipedream's integration platform allows you to integrate LiveChat and Twilio SendGrid remarkably fast. Free for developers.

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Popular LiveChat and Twilio SendGrid Triggers#

New Contact from the Twilio SendGrid API

Emit new event when a new contact is created

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New Events (Instant) from the Twilio SendGrid API

Emit new event when any of the specified SendGrid events is received

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Popular LiveChat and Twilio SendGrid Actions#

Add Email to Global Suppression with the Twilio SendGrid API

Allows you to add one or more email addresses to the global suppressions group. See the docs here

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Add or Update Contact with the Twilio SendGrid API

Adds or updates a contact. See the docs here

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Create Contact List with the Twilio SendGrid API

Allows you to create a new contact list. See the docs here

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Create Send with the Twilio SendGrid API

Create a single send. See the docs here

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Delete Blocks with the Twilio SendGrid API

Allows you to delete all email addresses on your blocks list. See the docs here

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Overview of LiveChat#

LiveChat API unlocks the capability to integrate your customer service system with powerful automation and data processing. Through Pipedream, you can harness this API to create workflows that trigger actions within LiveChat, synchronize data with other services, and analyze customer interactions to improve support experiences. Pipedream's serverless platform allows you to connect LiveChat with hundreds of other apps with minimal setup, enabling your customer support to be as responsive and informed as possible.

Connect LiveChat#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    livechat: {
      type: "app",
      app: "livechat",
    }
  },
  async run({steps, $}) {
    const data = {
      "all": `true`,
    }
    return await axios($, {
      method: "post",
      url: `https://api.livechatinc.com/v3.5/configuration/action/list_channels `,
      headers: {
        Authorization: `Bearer ${this.livechat.$auth.oauth_access_token}`,
        "Content-Type": `application/json`,
      },
      params: {
        organization_id: `${this.livechat.$auth.organization_id}`,
      },
      data,
    })
  },
})

Overview of Twilio SendGrid#

The Twilio SendGrid API opens up a world of possibilities for email automation, enabling you to send emails efficiently and track their performance. With this API, you can programmatically create and send personalized email campaigns, manage contacts, and parse inbound emails for data extraction. When you harness the power of Pipedream, you can connect SendGrid to hundreds of other apps to automate workflows, such as triggering email notifications based on specific actions, syncing email stats with your analytics, or handling incoming emails to create tasks or tickets.

Connect Twilio SendGrid#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    sendgrid: {
      type: "app",
      app: "sendgrid",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.sendgrid.com/v3/user/account`,
      headers: {
        Authorization: `Bearer ${this.sendgrid.$auth.api_key}`,
      },
    })
  },
})

Community Posts#

How Our Family Uses SMS and Smart Picture Frames to Connect During Remote Holidays

Two days before Thanksgiving, I decided to put together a simple way for our family to share pictures, because we couldn’t be together in person. The idea: smart photo frames that everyone could text pictures to. Here’s how I got it working. tldr; A Pipedream workflow parses SMS messages sent to a Twilio phone number, extracting the pictures and then using SendGrid to email them to the dedicated email addresses used by our Pix-Star photo frames.

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