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CONNECT APP

Build with LiveChat

LiveChat is a complete customer service platform that delights your customers and fuels your sales.

Communication

  • OAuth

MCP

Give your agent LiveChat tools

Every LiveChat action is exposed as an MCP tool on Pipedream's remote server. Point a client at it with your end user's ID and Connect resolves that user's LiveChat account for each tool call — you store no tokens.

// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": "{project_id}",
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "livechat",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()
// Every tool arrives with its own input schema — run one with mcp.callTool().

API PROXY

Call the LiveChat API directly

For an endpoint with no pre-built tool, the Connect proxy forwards your request to the LiveChat API with the connected user's credentials attached. You store no tokens and write no refresh logic.

const resp = await pd.proxy.get({
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  accountId: "apn_xxxxxxx",
  url: "https://api.livechatinc.com/v3.5/configuration/action/list_channels",
})

// Any allowed LiveChat endpoint works here. Pipedream attaches the
// connected account's credentials to the outgoing request.

SDK

Run LiveChat actions from your backend

Connect a user's LiveChat account once, then discover and run its tools on their behalf from your own code — TypeScript, Python, or plain HTTP.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const tools = await pd.components.list({
  app: "livechat",
  componentType: "action",
})

TOOLS

LiveChat actions

On-demand operations your product or agent can configure and run on behalf of a connected user.

No LiveChat actions are available yet.

EVENTS

LiveChat triggers

Event sources your backend can deploy for users and receive through a webhook.

No LiveChat triggers are available yet.

REFERENCE

App details

Reference metadata for the LiveChat connector in the Pipedream registry.

App slug
livechat
Authentication
OAuth
Categories
Communication
Actions
0
Triggers
0
API proxy
Available

OAuth scopes

These are the scopes Pipedream's managed LiveChat OAuth client requests when one of your users connects an account. Supply your own OAuth client to request a different set.

  • accounts--my:ro
  • agents--all:ro
  • chats--access:ro
  • chats--all:ro
  • chats--my:ro
  • chats--my:rw
  • integrations_read
  • surveys_read
  • tickets_manage
  • tickets_read
  • tickets_write
  • visitors_read
  • webhooks--all:ro
  • webhooks.configuration:rw
  • webhooks.state:ro
  • webhooks.state:rw
  • webhooks_manage
  • webhooks_write
  • groups--all:ro