LiveChat
LiveChat is a complete customer service platform that delights your customers and fuels your sales.
Integrate the LiveChat API with the Zendesk API
Setup the LiveChat API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate LiveChat and Zendesk remarkably fast. Free for developers.
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Popular LiveChat and Zendesk Triggers#
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
Overview of LiveChat#
LiveChat API unlocks the capability to integrate your customer service system with powerful automation and data processing. Through Pipedream, you can harness this API to create workflows that trigger actions within LiveChat, synchronize data with other services, and analyze customer interactions to improve support experiences. Pipedream's serverless platform allows you to connect LiveChat with hundreds of other apps with minimal setup, enabling your customer support to be as responsive and informed as possible.
Connect LiveChat#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
livechat: {
type: "app",
app: "livechat",
}
},
async run({steps, $}) {
const data = {
"all": `true`,
}
return await axios($, {
method: "post",
url: `https://api.livechatinc.com/v3.5/configuration/action/list_channels `,
headers: {
Authorization: `Bearer ${this.livechat.$auth.oauth_access_token}`,
"Content-Type": `application/json`,
},
params: {
organization_id: `${this.livechat.$auth.organization_id}`,
},
data,
})
},
})
Overview of Zendesk#
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
Connect Zendesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies