Integrate the LiveAgent API with the Zoho CRM API

Setup the LiveAgent API trigger to run a workflow which integrates with the Zoho CRM API. Pipedream's integration platform allows you to integrate LiveAgent and Zoho CRM remarkably fast. Free for developers.

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Popular Ways to Connect LiveAgent with Zoho CRM#

Convert Lead with Zoho CRM API on New Customer from LiveAgent API

LiveAgent + Zoho CRM

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Create Customer with LiveAgent API on New Contact (Instant) from Zoho CRM API

Zoho CRM + LiveAgent

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Create Customer with LiveAgent API on New Event (Instant) from Zoho CRM API

Zoho CRM + LiveAgent

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Create Customer with LiveAgent API on New Lead (Instant) from Zoho CRM API

Zoho CRM + LiveAgent

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Create Customer with LiveAgent API on New Module Entry (Instant) from Zoho CRM API

Zoho CRM + LiveAgent

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Popular LiveAgent and Zoho CRM Triggers#

New Customer from the LiveAgent API

Emit new event on each new customer.

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New Contact (Instant) from the Zoho CRM API

Emits an event each time a new contact is created in Zoho CRM

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New Event (Instant) from the Zoho CRM API

Emit new custom events from Zoho CRM

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New Lead (Instant) from the Zoho CRM API

Emits an event each time a new lead is created in Zoho CRM

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New Module Entry (Instant) from the Zoho CRM API

Emit new events each time a new module/record is created in Zoho CRM

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Popular LiveAgent and Zoho CRM Actions#

Create Customer with the LiveAgent API

Creates a customer. See docs here

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Convert Lead with the Zoho CRM API

Converts a Lead into a Contact or an Account. See the documentation

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Create Object with the Zoho CRM API

Create a new object/module entry. See the documentation

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Download Attachment with the Zoho CRM API

Downloads an attachment file from Zoho CRM, saves it in the temporary file system and exports the file path for use in a future step.

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Get Object with the Zoho CRM API

Gets record data given its id.

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Overview of LiveAgent#

The LiveAgent API provides access to a feature-rich helpdesk platform, allowing you to automate customer support tasks, synchronize data with other services, and streamline communication channels. With Pipedream, you can tap into the LiveAgent API to create custom workflows that enhance support operations, trigger actions based on customer interactions, and connect with a myriad of other apps to enrich the support ecosystem. Pipedream's serverless platform makes it simple to set up these automations with minimal coding, using pre-built actions or scripting your own.

Connect LiveAgent#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    liveagent: {
      type: "app",
      app: "liveagent",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.liveagent.$auth.domain}.ladesk.com/api/v3/agents`,
      headers: {
        "apikey": `${this.liveagent.$auth.api_key}`,
        "Content-Type": `application/json`,
      },
    })
  },
})

Overview of Zoho CRM#

The Zoho CRM API enables the manipulation and retrieval of data within Zoho CRM, a platform for managing your sales, marketing, support, and inventory in a single system. Leveraging this on Pipedream, you can automate tasks like syncing contacts, updating lead statuses, or creating custom CRM operations that trigger actions in other apps. Pipedream's serverless platform allows for real-time data processing, transforming, and orchestrating workflows that respond to events in Zoho CRM with minimal latency.

Connect Zoho CRM#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zoho_crm: {
      type: "app",
      app: "zoho_crm",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `${this.zoho_crm.$auth.api_domain}/crm/v2/users?type=CurrentUser`,
      headers: {
        "Authorization": `Zoho-oauthtoken ${this.zoho_crm.$auth.oauth_access_token}`,
      },
    })
  },
})

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