Integrate the Jira Service Desk API with the Slack API

Setup the Jira Service Desk API trigger to run a workflow which integrates with the Slack API. Pipedream's integration platform allows you to integrate Jira Service Desk and Slack remarkably fast. Free for developers.

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Popular Ways to Connect Jira Service Desk with Slack#

Create Comment on Request with Jira Service Desk API on New Message In Channels (Instant) from Slack API

Slack + Jira Service Desk

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Create Request with Jira Service Desk API on New Message In Channels (Instant) from Slack API

Slack + Jira Service Desk

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Send Message with Slack API on New Request Created from Jira Service Desk API

Jira Service Desk + Slack

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Send Message with Slack API on Request Status Updated from Jira Service Desk API

Jira Service Desk + Slack

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Build and Send a Block Kit Message (Beta) with Slack API on New Request Created from Jira Service Desk API

Jira Service Desk + Slack

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Popular Jira Service Desk and Slack Triggers#

New Message In Channels (Instant) from the Slack API

Emit new event when a new message is posted to one or more channels

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New Request Created from the Jira Service Desk API

Emit new event when a customer request is created. See the documentation

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Request Status Updated from the Jira Service Desk API

Emit new event when a customer request is updated. See the documentation

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New Channel Created (Instant) from the Slack API

Emit new event when a new channel is created.

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New Direct Message (Instant) from the Slack API

Emit new event when a message was posted in a direct message channel

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Popular Jira Service Desk and Slack Actions#

Create Comment on Request with the Jira Service Desk API

Create a comment on a customer request. See the documentation

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Create Request with the Jira Service Desk API

Creates a new customer request. See the documentation

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Send Message with the Slack API

Send a message to a user, group, private channel or public channel. See the documentation

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Build and Send a Block Kit Message with the Slack API

Configure custom blocks and send to a channel, group, or user. See the documentation.

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Reply to a Message Thread with the Slack API

Send a message as a threaded reply. See postMessage or scheduleMessage docs here

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Overview of Jira Service Desk#

The Jira Service Desk API allows you to interact programmatically with your support ticket system, enabling the creation, updating, and management of tickets, customers, and service desk configurations. With Pipedream's integration, you can automate workflows by connecting Jira Service Desk to hundreds of other apps, listen to webhooks for real-time triggers, and execute custom logic.

Connect Jira Service Desk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    jira_service_desk: {
      type: "app",
      app: "jira_service_desk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api.atlassian.com/me`,
      headers: {
        Authorization: `Bearer ${this.jira_service_desk.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Slack#

The Pipedream Slack app enables you to build event-driven workflows that interact with the Slack API. Once you authorize the Pipedream app's access to your workspace, you can use Pipedream workflows to perform common Slack actions or write your own code against the Slack API.

The Pipedream Slack app is not a typical app. You don't interact with it directly as a bot, and it doesn't add custom functionality to your workspace out of the box. It makes it easier to automate anything you'd typically use the Slack API for, using Pipedream workflows.

Automate posting updates to your team channels
Create a bot to answer common questions
Integrate with your existing tools and services
And much more!

Connect Slack#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    slack: {
      type: "app",
      app: "slack",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://slack.com/api/users.profile.get`,
      headers: {
        Authorization: `Bearer ${this.slack.$auth.oauth_access_token}`,
      },
    })
  },
})

Community Posts#

Airtable Webhooks with Slack + Pipedream

We love Airtable here at Pipedream. But Airtable lacks one killer feature — webhooks. We took advantage of Airtable’s Slack notifications and built a way to send webhooks to an HTTP endpoint every time a record is created or updated in a base. It takes 10 minutes to setup and it’s free.

Start for free — no credit card required

Watch a demo