# Get Request — Jira Service Desk

> Fetches the full details of a Jira Service Desk request including its field values and comment thread in a single response. Comments are paginated automatically up to maxResults; the summary says so when the thread was truncated. Use this…

- Key: `jira_service_desk-get-request`
- Type: Action (Read-only)
- Version: 0.2.5
- App: Jira Service Desk (`jira_service_desk`) — https://pipedream.com/apps/jira-service-desk.md
- This page (HTML): https://pipedream.com/apps/jira-service-desk/actions/get-request
- Hints: read-only · open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/jira_service_desk/actions/get-request/get-request.mjs

## Description

Fetches the full details of a Jira Service Desk request including its field values and comment thread in a single response. Comments are paginated automatically up to `maxResults`; the summary says so when the thread was truncated. Use this to summarize a ticket without needing follow-up calls. Use **List Sites** first to obtain the required `cloudId`. Use **List My Requests** to find the `issueKey` of a request (e.g. `IT-42`). [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-issueidorkey-get)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `cloudId` | `string` | Yes | The Atlassian site (cloud) ID, e.g. 822faf0d-5427-420e-9016-999d3dc76918. Run List Sites to get the id of every site you can access. |
| `issueIdOrKey` | `string` | Yes | The ID or key of the Jira Service Desk request (e.g. IT-42 or 10001). Use List My Requests to find the issueKey of a request (in its requests array). |
| `maxResults` | `integer` | No | Maximum number of comments to return across all pages (1-1000). |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "jira_service_desk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "jira_service_desk-get-request",
  arguments: {
    cloudId: "Cloud ID",
    issueIdOrKey: "Issue ID or Key",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-get-request",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    issueIdOrKey: "Issue ID or Key",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "jira_service_desk-get-request",
    "configured_props": {
      "jira_service_desk": { "authProvisionId": "apn_xxxxxxx" },
      "cloudId": "Cloud ID",
      "issueIdOrKey": "Issue ID or Key"
    }
  }'
```

---

- App: https://pipedream.com/apps/jira-service-desk.md · All apps: https://pipedream.com/apps