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Jira Service Desk icon

Jira Service Desk ACTION

Create Incident

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if serviceDeskId is omitted, auto-discovers it from the user's existing requests. Use List Sites first to obtain the required cloudId. serviceDeskId is optional — if not provided, the tool calls List My Requests to discover it automatically. Returns the new request including its issueKey and issueId. See the documentation
  • Action
  • Writes data
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Jira Service Desk account once, then configure and run Create Incident from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-create-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    serviceDeskId: "Service Desk ID",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Create Incident inputs
Property Type Description
cloudId Cloud ID string
Select a site, or provide a custom ID.
Required Dynamic
serviceDeskId Service Desk ID string
The numeric ID of the service desk (e.g. 2). If omitted, the tool auto-discovers it from your existing requests. You can also find it in your Jira Service Management project settings.
Optional
summary Summary string
The title/summary of the incident.
Required
description Description string
A detailed description of the incident.
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
jira_service_desk-create-incident
Version
0.0.2
App
Jira Service Desk
Authentication
OAuth
Read-only
No
Destructive
No
Open world
Yes