# Create Incident — Jira Service Desk

> Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if serviceDeskId is omitted, auto-discovers it from the user's existing requests. Use…

- Key: `jira_service_desk-create-incident`
- Type: Action (Write)
- Version: 0.0.2
- App: Jira Service Desk (`jira_service_desk`) — https://pipedream.com/apps/jira-service-desk.md
- This page (HTML): https://pipedream.com/apps/jira-service-desk/actions/create-incident
- Hints: open-world
- Source: https://github.com/PipedreamHQ/pipedream/blob/master/components/jira_service_desk/actions/create-incident/create-incident.mjs

## Description

Creates a new incident request in a Jira Service Desk. Auto-discovers the best-matching request type (prefers types named 'incident' or 'problem') and, if `serviceDeskId` is omitted, auto-discovers it from the user's existing requests. Use **List Sites** first to obtain the required `cloudId`. `serviceDeskId` is optional — if not provided, the tool calls **List My Requests** to discover it automatically. Returns the new request including its `issueKey` and `issueId`. [See the documentation](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-request/#api-rest-servicedeskapi-request-post)

## Props

| Prop | Type | Required | Description |
|---|---|---|---|
| `cloudId` | `string` | Yes | Select a site, or provide a custom ID. Options are loaded from the connected account. |
| `serviceDeskId` | `string` | No | The numeric ID of the service desk (e.g. 2). If omitted, the tool auto-discovers it from your existing requests. You can also find it in your Jira Service Management project settings. |
| `summary` | `string` | Yes | The title/summary of the incident. |
| `description` | `string` | Yes | A detailed description of the incident. |

## Run it

**MCP**

```ts
import { Client } from "@modelcontextprotocol/sdk/client/index.js"
import { StreamableHTTPClientTransport } from "@modelcontextprotocol/sdk/client/streamableHttp.js"
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const accessToken = await pd.rawAccessToken

const transport = new StreamableHTTPClientTransport(
  new URL("https://remote.mcp.pipedream.net/v3"),
  {
    requestInit: {
      headers: {
        Authorization: `Bearer ${accessToken}`,
        "x-pd-project-id": process.env.PIPEDREAM_PROJECT_ID!,
        "x-pd-environment": "production",
        "x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
        "x-pd-app-slug": "jira_service_desk",
      },
    },
  },
)

const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)

const { tools } = await mcp.listTools()

// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
  name: "jira_service_desk-create-incident",
  arguments: {
    cloudId: "Cloud ID",
    serviceDeskId: "Service Desk ID",
  },
})
```

**TypeScript**

```ts
import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "jira_service_desk-create-incident",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    jira_service_desk: { authProvisionId: "apn_xxxxxxx" },
    cloudId: "Cloud ID",
    serviceDeskId: "Service Desk ID",
  },
})

console.log(result)
```

**cURL**

```bash
curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
  -H "Content-Type: application/json" \
  -H "X-PD-Environment: production" \
  -H "Authorization: Bearer {access_token}" \
  -d '{
    "external_user_id": "{external_user_id}",
    "id": "jira_service_desk-create-incident",
    "configured_props": {
      "jira_service_desk": { "authProvisionId": "apn_xxxxxxx" },
      "cloudId": "Cloud ID",
      "serviceDeskId": "Service Desk ID"
    }
  }'
```

---

- App: https://pipedream.com/apps/jira-service-desk.md · All apps: https://pipedream.com/apps