What do you want to automate
with Insighto.ai and Freshdesk?
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Popular Ways to Connect Insighto.ai with Freshdesk#
Popular Insighto.ai and Freshdesk Triggers#
Emit new event when a new contact is created in Insighto AI. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Insighto.ai and Freshdesk Actions#
Adds a text blob into an existing data source. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Creates a new contact within the system. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Insighto.ai#
Insighto.ai offers a powerful API for tapping into advanced analytics and AI capabilities. With Insighto.ai, you can enrich your business data with AI-driven insights, perform sentiment analysis, and automate responses based on customer interaction patterns. Leveraging this API on Pipedream allows you to integrate these capabilities seamlessly with other apps to create dynamic, data-driven workflows that can automate processes, enhance customer interactions, and drive decision-making with real-time analytics.
Connect Insighto.ai#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
insighto_ai: {
type: "app",
app: "insighto_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.insighto.ai/api/v1/user`,
headers: {
"accept": `application/json`,
},
params: {
api_key: `${this.insighto_ai.$auth.api_key}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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