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with Infobip and Help Scout?
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Popular Ways to Connect Infobip with Help Scout#
Popular Infobip and Help Scout Triggers#
Emit new event when a new message is received on Whatsapp.
Emit new event when a conversation has its status updated. See the documentation
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Popular Infobip and Help Scout Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Send a text message to multiple recipients via Viber. See the documentation
Retrieves the details of a specific conversation. See the documentation
Overview of Infobip#
The Infobip API is a communication platform that enables seamless integration of messaging, voice, and email functionalities into various applications. With Infobip, you can automate notifications, authenticate users via one-time passwords, engage customers across multiple channels, and track communication performance. Pipedream's serverless execution environment lets you create sophisticated workflows that harness the capabilities of Infobip by triggering actions based on events, manipulating data, and connecting with numerous other apps.
Connect Infobip#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
infobip: {
type: "app",
app: "infobip",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.infobip.$auth.base_url}/sms/1/logs`,
headers: {
"Authorization": `App ${this.infobip.$auth.api_key}`,
},
})
},
})
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
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