What do you want to automate
with Hive and Freshdesk?
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Popular Hive and Freshdesk Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Hive and Freshdesk Actions#
Add a note or conversation to an existing ticket. See the documentation
Create an action for given workspace See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Hive#
The Hive API allows for robust interaction with Hive's project and team management tools. By leveraging the Hive API within Pipedream, you can automate tasks, sync data across platforms, and create custom workflows that enhance productivity. For instance, you could automate project creation, update task statuses, or sync information to other business tools. Pipedream's serverless platform simplifies integration, enabling you to focus on crafting workflows without worrying about infrastructure.
Connect Hive#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
hive: {
type: "app",
app: "hive",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.hive.com/api/v1/users`,
params: {
api_key: `${this.hive.$auth.api_key}`,
user_id: `${this.hive.$auth.user_id}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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