with Help Scout and Thanks.io?
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
The Thanks.io API lets you automate the sending of personalized postcards and letters. This API can be harnessed to craft tailored outreach campaigns, customer appreciation notes, or event-based mailings. By integrating with Pipedream, you can create intelligent, event-driven workflows that trigger mailings based on user activity, data changes, or milestones achieved in other apps, streamlining the way businesses and developers connect with their audiences physically.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
thanks_io: {
type: "app",
app: "thanks_io",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.thanks.io/api/v2/ping`,
headers: {
Authorization: `Bearer ${this.thanks_io.$auth.oauth_access_token}`,
},
})
},
})