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with Help Scout and Slack Bot?
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Popular Ways to Connect Help Scout with Slack Bot#
Popular Help Scout and Slack Bot Triggers#
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Emit new event when a customer replies to a conversation.
Popular Help Scout and Slack Bot Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of Slack Bot#
The Slack Bot API allows you to build rich, interactive bots for Slack workspaces. These bots can respond to messages, post updates, and interact with users in various ways. With the Slack Bot API on Pipedream, developers can create automated workflows that trigger on specific events in Slack, such as new messages or reactions, and then perform defined actions, like sending data to other apps or processing the information within Pipedream's serverless platform. This tight integration with Pipedream enables both simple and complex automations, leveraging Pipedream's ability to connect with numerous apps and its powerful built-in code steps.
Connect Slack Bot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
slack_bot: {
type: "app",
app: "slack_bot",
},
},
async run({steps, $}) {
return await axios($, {
url: `https://slack.com/api/auth.test`,
headers: {
Authorization: `Bearer ${this.slack_bot.$auth.bot_token}`,
},
method: 'post',
})
},
})
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