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with Help Scout and FTrack?
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Popular Ways to Connect Help Scout with FTrack#
Popular Help Scout and FTrack Triggers#
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and FTrack Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of FTrack#
The FTrack API is a powerhouse for creative project management, enabling users to automate and integrate a wide array of tasks related to project tracking, asset management, and team collaboration. With Pipedream, you can harness this API to create custom workflows that trigger actions within FTrack or connect it with other apps to streamline your creative operations. It's a toolset for improving efficiency by automating repetitive tasks, syncing data across applications, and orchestrating complex project management activities.
Connect FTrack#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ftrack: {
type: "app",
app: "ftrack",
}
},
async run({steps, $}) {
return await axios($, {
method: "POST",
url: `https://${this.ftrack.$auth.subdomain}.ftrackapp.com/api`,
headers: {
"Content-Type": `application/json`,
"ftrack-user": `${this.ftrack.$auth.username}`,
"ftrack-api-key": `${this.ftrack.$auth.api_key}`,
},
data: []
})
},
})
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