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with Help Scout and ChatBot?
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Popular Ways to Connect Help Scout with ChatBot#
Popular Help Scout and ChatBot Triggers#
Emit new event when an agent replies to a conversation.
Emit new event for event received. Need to be configured in the ChatBot UI flow to emit events. See docs here
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Popular Help Scout and ChatBot Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Sends a reply to a conversation. Be careful as this sends an actual email to the customer. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of ChatBot#
Leverage the ChatBot API on Pipedream to automate conversations, streamline customer service, and connect chat functionality with various apps for rich, responsive interaction. With this API, you can programmatically send messages, manage chat histories, and implement chatbots that react to user input in real-time. By integrating with Pipedream, these capabilities can be augmented with thousands of apps, enabling seamless data flow and complex automations.
Connect ChatBot#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
chatbot: {
type: "app",
app: "chatbot",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.chatbot.com/stories`,
headers: {
Authorization: `Bearer ${this.chatbot.$auth.developer_access_token}`,
},
})
},
})
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