What do you want to automate
with Help Scout and BotConversa?
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Popular Ways to Connect Help Scout with BotConversa#
Popular Help Scout and BotConversa Triggers#
Emit new event when an agent replies to a conversation.
Emit new event when a conversation is assigned to an agent. See the documentation
Emit new event when a new conversation is created.
Emit new event when a customer replies to a conversation.
Popular Help Scout and BotConversa Actions#
Adds a note to an existing conversation in Help Scout. See the documentation
Creates a new customer record in Help Scout. See the documentation
Overview of Help Scout#
The Help Scout API provides programmatic access to customer support functionalities, allowing the automation of ticketing, customer communication, and reporting tasks. With this API, you can read and send messages, manage conversations, work with mailboxes, create and update customers’ information, and generate reports. Utilizing the API on Pipedream, you can automate workflows that respond to events in Help Scout in real-time, integrate customer support data with other business tools, and streamline support operations.
Connect Help Scout#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
help_scout: {
type: "app",
app: "help_scout",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.helpscout.net/v2/users/me`,
headers: {
Authorization: `Bearer ${this.help_scout.$auth.oauth_access_token}`,
},
})
},
})
Overview of BotConversa#
The BotConversa API allows for the automation and integration of chatbot services into various platforms, fostering seamless interactions with users. With this API, you can create, manage, and deploy conversational bots that can engage with users in real-time, providing support, gathering feedback, or even conducting surveys. On Pipedream, you can concoct workflows that trigger actions within BotConversa or respond to events, such as new messages or user queries. This opens the door to a world where chatbots become a part of larger automation schemes, interacting with other apps and services to streamline communication processes.
Connect BotConversa#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
botconversa: {
type: "app",
app: "botconversa",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://backend.botconversa.com.br/api/v1/webhook/campaigns/`,
headers: {
"Accept": `application/json`,
"API-KEY": `${this.botconversa.$auth.api_key}`,
},
})
},
})
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