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Help Scout ACTION

Update Conversation

Updates a conversation. See the documentation
  • Action
  • Writes data
  • Destructive
  • OAuth
  • SDK
  • MCP

IMPLEMENTATION

Call this tool

Connect a user's Help Scout account once, then configure and run Update Conversation from your backend or agent.

import { PipedreamClient } from "@pipedream/sdk"

const pd = new PipedreamClient({
  projectId: process.env.PIPEDREAM_PROJECT_ID!,
  clientId: process.env.PIPEDREAM_CLIENT_ID!,
  clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
  projectEnvironment: "production",
})

const result = await pd.actions.run({
  id: "help_scout-update-conversation",
  externalUserId: "{external_user_id}", // any stable ID for this user in your system
  configuredProps: {
    help_scout: { authProvisionId: "apn_xxxxxxx" },
    conversationId: "Conversation ID",
    operation: "Operation",
  },
})

console.log(result)

SCHEMA

Inputs

Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.

Update Conversation inputs
Property Type Description
conversationId Conversation ID string
The unique identifier of the conversation.
Required Dynamic
operation Operation string
The operation to perform on the conversation
Required
value Value string
The value to use for the operation
Required

REFERENCE

Tool details

Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.

Registry key
help_scout-update-conversation
Version
0.0.2
App
Help Scout
Authentication
OAuth
Read-only
No
Destructive
Yes
Open world
Yes