Gorgias ACTION
Send Public Reply
Post a customer-facing reply to a ticket on behalf of an agent. See the documentation
- Action
- Writes data
- OAuth
- SDK
- MCP
IMPLEMENTATION
Call this tool
Connect a user's Gorgias account once, then configure and run Send Public Reply from your backend or agent.
import { PipedreamClient } from "@pipedream/sdk"
const pd = new PipedreamClient({
projectId: process.env.PIPEDREAM_PROJECT_ID!,
clientId: process.env.PIPEDREAM_CLIENT_ID!,
clientSecret: process.env.PIPEDREAM_CLIENT_SECRET!,
projectEnvironment: "production",
})
const result = await pd.actions.run({
id: "gorgias_oauth-send-public-reply",
externalUserId: "{external_user_id}", // any stable ID for this user in your system
configuredProps: {
gorgias_oauth: { authProvisionId: "apn_xxxxxxx" },
ticketId: 10,
fromUser: 10,
},
})
console.log(result)curl -X POST https://api.pipedream.com/v1/connect/{project_id}/actions/run \
-H "Content-Type: application/json" \
-H "X-PD-Environment: production" \
-H "Authorization: Bearer {access_token}" \
-d '{
"external_user_id": "{external_user_id}",
"id": "gorgias_oauth-send-public-reply",
"configured_props": {
"gorgias_oauth": { "authProvisionId": "apn_xxxxxxx" },
"ticketId": 10,
"fromUser": 10
}
}'// accessToken: mint a short-lived token with the Connect SDK — see the MCP guide
const transport = new StreamableHTTPClientTransport(
new URL("https://remote.mcp.pipedream.net/v3"),
{
requestInit: {
headers: {
Authorization: `Bearer ${accessToken}`,
"x-pd-project-id": "{project_id}",
"x-pd-environment": "production",
"x-pd-external-user-id": "{external_user_id}", // any stable ID for this user in your system
"x-pd-app-slug": "gorgias_oauth",
},
},
},
)
const mcp = new Client({ name: "my-agent", version: "1.0.0" })
await mcp.connect(transport)
const { tools } = await mcp.listTools()
// listTools() hands your model this tool's input schema, so it can
// fill the arguments itself:
const result = await mcp.callTool({
name: "gorgias_oauth-send-public-reply",
arguments: {
ticketId: 10,
fromUser: 10,
},
})SCHEMA
Inputs
Pipedream supplies the connected account. Your application provides the operation-specific values below. Dynamic inputs are resolved against that user's account.
| Property | Type | Description |
|---|---|---|
ticketId Ticket ID | integer | The ID of a ticket Required Dynamic |
fromUser From Agent | integer | The agent sending the reply Required Dynamic |
toCustomer To Customer | integer | The customer receiving the reply Required Dynamic |
message Message | string | Body of the reply. Accepts HTML Required |
channel Channel | string | The channel used to send the message. Defaults to email Required |
via Via | string | How the message has been received, or sent from Gorgias. Defaults to help-center Required |
subject Subject | string | The subject of the ticket Optional |
fromAddress From Address (override) | string | If set, used as source.from.address instead of looking up the From Agent's email. Useful for shared inboxes (e.g. support@example.com). Optional |
fromName From Name (override) | string | Optional display name for source.from. Optional |
toAddress To Address (override) | string | If set, used as source.to[0].address instead of looking up the To Customer's email. Optional |
toName To Name (override) | string | Optional display name for source.to[0]. Optional |
attachmentUrl Attachment URL | string | URL of the file to attach Optional |
attachmentName Attachment File Name | string | File name for the attachment. Required when Attachment URL is set Optional |
sentDatetime Sent Datetime | string | When the message was sent. If omitted, Gorgias sets it automatically. E.g. 2025-01-27T19:38:52.028Z Optional |
REFERENCE
Tool details
Behavior hints are published with the component in the Pipedream registry and surface as MCP tool annotations, so an agent can reason about a tool before it calls it.
- Registry key
- gorgias_oauth-send-public-reply
- Version
- 0.0.4
- App
- Gorgias
- Authentication
- OAuth
- Read-only
- No
- Destructive
- No
- Open world
- Yes
- Source
- View on GitHub ↗