with Google Identity and Zendesk?
Emit new event when a ticket is added to the specified view
Emit new event when a ticket has changed to closed status
Emit new event when a ticket has changed to pending status
Emit new event when a ticket has changed to solved status
import axios from "axios";
import * as jsrsasign from "jsrsasign";
export default defineComponent({
props: {
google_identity: {
type: "app",
app: "google_identity",
}
},
async run({ steps, $ }) {
const serviceAccountKey = JSON.parse(this.google_identity.$auth.service_account_key);
const GOOGLE_OAUTH = 'https://www.googleapis.com/oauth2/v4/token';
// add/remove your own scopes as needed
const SCOPES = [
'https://www.googleapis.com/auth/userinfo.email',
'https://www.googleapis.com/auth/userinfo.profile',
'https://www.googleapis.com/auth/cloud-platform',
'https://www.googleapis.com/auth/cloud-identity',
];
const getJwt = async function ({ client_email, private_key }, iat) {
const header = {
typ: 'JWT',
alg: 'RS256',
};
const exp = iat + 3600;
const payload = {
aud: GOOGLE_OAUTH,
iss: client_email,
scope: SCOPES.join(' '),
iat,
exp,
};
const jwt = jsrsasign.KJUR.jws.JWS.sign(null, header, payload, private_key);
return { jwt, exp };
};
const getToken = async function (serviceAccountKey) {
const now = Math.floor(Date.now() / 1000);
const jwtInfo = await getJwt(serviceAccountKey, now);
const params = new URLSearchParams();
params.append('grant_type', 'urn:ietf:params:oauth:grant-type:jwt-bearer');
params.append('assertion', jwtInfo.jwt);
const response = await axios.post(GOOGLE_OAUTH, params, {
headers: {
'Content-Type': 'application/x-www-form-urlencoded'
}
});
const accessToken = response.data.access_token;
return accessToken;
};
const generateOAuthToken = async function () {
return await getToken(serviceAccountKey);
};
// Call the function to generate the token
const accessToken = await generateOAuthToken();
// Call the Google Identity API to search for groups
const response = await axios({
method: "GET",
url: "https://cloudidentity.googleapis.com/v1/groups:search",
headers: {
Authorization: `Bearer ${accessToken}`,
"Content-Type": "application/json"
},
params: {
query: "parent == 'customers/C046psxkn'"
}
})
return response.data
},
})
The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
zendesk: {
type: "app",
app: "zendesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
headers: {
Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
},
})
},
})