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with GatherUp and Freshdesk?
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Popular Ways to Connect GatherUp with Freshdesk#
Popular GatherUp and Freshdesk Triggers#
Emit new event on each new negative feedback received.
Emit new event on each new positive feedback received.
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Popular GatherUp and Freshdesk Actions#
Add a note or conversation to an existing ticket. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of GatherUp#
The GatherUp API facilitates the automation of customer feedback and review management processes. It enables seamless integration with Pipedream's serverless platform for creating workflows that can aggregate reviews, trigger actions based on customer feedback, and enhance reputation management. By leveraging the GatherUp API, businesses can automate the collection and analysis of customer reviews, respond to feedback promptly, and harness insights to improve service quality and customer satisfaction.
Connect GatherUp#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
gatherup: {
type: "app",
app: "gatherup",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://app.gatherup.com/api/v2/user/managers/get`,
headers: {
Authorization: `Bearer ${this.gatherup.$auth.bearer_token}`,
},
params: {
clientId: `${this.gatherup.$auth.client_id}`,
},
})
},
})
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
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