Integrate the Front API with the Zendesk API

Setup the Front API trigger to run a workflow which integrates with the Zendesk API. Pipedream's integration platform allows you to integrate Front and Zendesk remarkably fast. Free for developers.

Popular Ways to Connect Front with Zendesk#

Create Ticket with Zendesk API on New Conversation State Change from Front API

Front + Zendesk

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Create Ticket with Zendesk API on New Conversation Tag from Front API

Front + Zendesk

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Delete Ticket with Zendesk API on New Conversation State Change from Front API

Front + Zendesk

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Delete Ticket with Zendesk API on New Conversation Tag from Front API

Front + Zendesk

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Import Message with Front API on New Ticket (Instant) from Zendesk API

Zendesk + Front

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Popular Front and Zendesk Triggers#

New Conversation State Change from the Front API

Emit new event when a conversation reaches a specific state. See the docs

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New Conversation Tag from the Front API

Emit new event when a conversation is tagged with a specific tag or any tag. See the documentation

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New Ticket (Instant) from the Zendesk API

Emit new event when a ticket is created

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New Ticket Added to View (Instant) from the Zendesk API

Emit new event when a ticket is added to the specified view

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Ticket Closed (Instant) from the Zendesk API

Emit new event when a ticket has changed to closed status

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Popular Front and Zendesk Actions#

Import Message with the Front API

Appends a new message into an inbox. See the docs here.

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Create Ticket with the Zendesk API

Creates a ticket. See the documentation.

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Delete Ticket with the Zendesk API

Deletes a ticket. See the documentation.

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Receive Custom Messages with the Front API

Receive a custom message in Front. See the docs here.

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Reply To Conversation with the Front API

Reply to a conversation by sending a message and appending it to the conversation. See the docs here.

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Overview of Front#

The Front API empowers you to automate the handling of your team's email inbox, collaborate on conversations, and streamline communication workflows. By harnessing this API on Pipedream, you can craft custom integrations that trigger actions in Front in response to events, synchronize data across platforms, and augment your team's productivity with automated tasks. This can include creating or updating conversations and contacts, managing tags, or firing off custom automation rules within Front.

Connect Front#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    frontapp: {
      type: "app",
      app: "frontapp",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://api2.frontapp.com/me`,
      headers: {
        Authorization: `Bearer ${this.frontapp.$auth.oauth_access_token}`,
      },
    })
  },
})

Overview of Zendesk#

The Zendesk API enables seamless integration of Zendesk's customer service platform with your existing business processes and third-party applications. By leveraging this API with Pipedream, you can automate ticket tracking, sync customer data, escalate issues, and streamline communication across multiple channels. This can significantly increase efficiency, accelerate response times, and enhance the overall customer experience. Automations can range from simple notifications to complex workflows involving data transformation and multi-step actions across various services.

Connect Zendesk#

import { axios } from "@pipedream/platform"
export default defineComponent({
  props: {
    zendesk: {
      type: "app",
      app: "zendesk",
    }
  },
  async run({steps, $}) {
    return await axios($, {
      url: `https://${this.zendesk.$auth.subdomain}.zendesk.com/api/v2/users/me/`,
      headers: {
        Authorization: `Bearer ${this.zendesk.$auth.oauth_access_token}`,
      },
    })
  },
})