What do you want to automate
with Freshdesk and wit.ai?
Prompt, edit and deploy AI agents that connect to Freshdesk, wit.ai and 2,500+ other apps in seconds.
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Popular Freshdesk and wit.ai Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and wit.ai Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Add a sample utterance to train your app with an intent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Creates a new entity with the given attributes. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of wit.ai#
Wit.ai API enables your apps to process natural language and understand human commands contextually. With it, you can build conversational interfaces, decipher intent from text or voice inputs, and train your model to improve recognition. Pipedream provides a seamless platform to trigger workflows using this API, allowing the automation of tasks based on language cues. It's perfect for crafting custom bots, enhancing customer service, or streamlining internal operations by interpreting human requests and taking action accordingly.
Connect wit.ai#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
wit_ai: {
type: "app",
app: "wit_ai",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.wit.ai/message?v=20170307&q=hello`,
headers: {
Authorization: `Bearer ${this.wit_ai.$auth.app_token}`,
},
})
},
})
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