What do you want to automate
with Freshdesk and Telnyx?
Prompt, edit and deploy AI agents that connect to Freshdesk, Telnyx and 2,500+ other apps in seconds.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Freshdesk and Telnyx Triggers#
Emit new event on an incoming call to a Call Control Application. See the documentation
Emit new event when a new phone number is added See the documentation
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Telnyx Actions#
Add a note or conversation to an existing ticket. See the documentation
Dial a number or SIP URI from a given Call Control App. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Telnyx#
The Telnyx API offers a suite of telecommunication features enabling developers to manage voice, SMS, and other real-time communications. With Telnyx, you can programmatically send and receive text messages, handle voice calls, and control other telephony services using their robust API. Leveraging Pipedream's capabilities, this API can be hooked into workflows to automate complex tasks, react to incoming messages or calls, and integrate with countless other services for analytics, customer support, and more.
Connect Telnyx#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
telnyx: {
type: "app",
app: "telnyx",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.telnyx.com/v2/available_phone_numbers`,
headers: {
Authorization: `Bearer ${this.telnyx.$auth.api_key}`,
},
})
},
})
Trusted by 1,000,000+ developers from startups to Fortune 500 companies