What do you want to automate
with Freshdesk and Splunk?
Prompt, edit and deploy AI agents that connect to Freshdesk, Splunk and 2,500+ other apps in seconds.
Trusted by 1,000,000+ developers from startups to Fortune 500 companies
Popular Ways to Connect Freshdesk with Splunk#
Popular Freshdesk and Splunk Triggers#
Emit new event when a new alert is triggered in Splunk. See the documentation
Emit new event when a new search event is created. See the documentation
Emit new events when a search returns results in Splunk. See the documentation
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Popular Freshdesk and Splunk Actions#
Add a note or conversation to an existing ticket. See the documentation
Sends a new event to a specified Splunk index. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Retrieve the status of a previously executed Splunk search job. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Connect Splunk#
import { axios } from "@pipedream/platform";
import https from "https";
export default defineComponent({
props: {
splunk: {
type: "app",
app: "splunk",
}
},
async run({steps, $}) {
const selfSigned = this.splunk.$auth.self_signed;
const agent = new https.Agent({
rejectUnauthorized: !selfSigned
});
return await axios($, {
url: `${this.splunk.$auth.api_url}:${this.splunk.$auth.api_port}/services/authentication/current-context`,
httpsAgent: agent,
headers: {
"content-type": `application/json`,
"authorization": `Splunk ${this.splunk.$auth.api_token}`,
},
params: {
output_mode: `json`,
},
})
},
})Trusted by 1,000,000+ developers from startups to Fortune 500 companies