What do you want to automate
with Freshdesk and Short.io?
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Popular Ways to Connect Freshdesk with Short.io#
Popular Freshdesk and Short.io Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Short.io Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Short.io#
Short.io provides a robust API for URL shortening, allowing you to create, delete, and track shortened links programmatically. By integrating with Pipedream, you can automate link creation or aggregation of click data in real-time, triggering workflows in response to events like link clicks or creating short links in bulk from a data source.
Connect Short.io#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
short: {
type: "app",
app: "short",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.short.io/api/domains`,
headers: {
"Accept": `application/json`,
"Authorization": `${this.short.$auth.secret_key}`,
},
})
},
})
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