with Freshdesk and Microsoft Dynamics 365 Sales?
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Create a custom entity. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Search for a contact by id, name, or using a custom filter. See the documentation
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
microsoft_dynamics_365_sales: {
type: "app",
app: "microsoft_dynamics_365_sales",
}
},
async run({steps, $}) {
return await axios($, {
url: `${this.microsoft_dynamics_365_sales.$auth.api_url}/api/data/v9.2/WhoAmI`,
headers: {
Authorization: `Bearer ${this.microsoft_dynamics_365_sales.$auth.oauth_access_token}`,
"odata-maxversion": `4.0`,
"odata-version": `4.0`,
"content-type": `application/json`,
},
})
},
})