What do you want to automate
with Freshdesk and Kite Suite?
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Popular Ways to Connect Freshdesk with Kite Suite#
Popular Freshdesk and Kite Suite Triggers#
Emit new event when a contact is updated. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Kite Suite Actions#
Add a note or conversation to an existing ticket. See the documentation
Create a new task in a project in Kite Suite. See the documentation
Add tags to a ticket (appends to existing tags). See the documentation
Assign a Freshdesk ticket to a specific agent. See the documentation
Sends a message to a user or project group using Kite Suite. See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Kite Suite#
The Kite Suite API enables you to automate and integrate your Kite Suite project management tasks seamlessly into Pipedream workflows. With this API, you can create, update, and manage projects, tasks, and teams, allowing for streamlined communication and coordination within your organization. By leveraging Pipedream's capabilities, you can connect Kite Suite with various other apps and services, triggering actions based on events, scheduling regular updates, or even processing data in real-time.
Connect Kite Suite#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
kite_suite: {
type: "app",
app: "kite_suite",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.kitesuite.com/api/v1/directory`,
headers: {
"api-token": `${this.kite_suite.$auth.api_token}`,
"workspace": `{{your_workspace_key}}`,
"Accept": `application/json`,
},
})
},
})
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