What do you want to automate
with Freshdesk and IP2Location?
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Popular Freshdesk and IP2Location Triggers#
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and IP2Location Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Query IP address using IP2Location API. See the docs here for how to use this API.
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of IP2Location#
The IP2Location API enables you to uncover valuable information about an IP address. With it, you can pinpoint a user's geographic location, such as country, region, city, and even latitude and longitude coordinates. This data is essential for various tasks like localizing content, analyzing traffic, or enhancing security by detecting potentially malicious activity. Using Pipedream, you can automate actions based on IP location data, integrating it with hundreds of other services without writing any code.
Connect IP2Location#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
ip2location: {
type: "app",
app: "ip2location",
},
ip: {
type: "string",
default: "142.113.220.31"
},
package: {
type: "string",
default: "WS1"
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.ip2location.com/v2`,
params: {
key: `${this.ip2location.$auth.api_key}`,
ip: `${this.ip}`,
package: `${this.package}`,
},
})
},
})
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