What do you want to automate
with Freshdesk and Infobip?
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Popular Ways to Connect Freshdesk with Infobip#
Popular Freshdesk and Infobip Triggers#
Emit new event when a new message is received on Whatsapp.
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Infobip Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Infobip#
The Infobip API is a communication platform that enables seamless integration of messaging, voice, and email functionalities into various applications. With Infobip, you can automate notifications, authenticate users via one-time passwords, engage customers across multiple channels, and track communication performance. Pipedream's serverless execution environment lets you create sophisticated workflows that harness the capabilities of Infobip by triggering actions based on events, manipulating data, and connecting with numerous other apps.
Connect Infobip#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
infobip: {
type: "app",
app: "infobip",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.infobip.$auth.base_url}.api.infobip.com/sms/1/logs`,
headers: {
"Authorization": `App ${this.infobip.$auth.api_key}`,
},
})
},
})
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