What do you want to automate
with Freshdesk and Guru?
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Popular Ways to Connect Freshdesk with Guru#
Popular Freshdesk and Guru Triggers#
Emit new event when a user makes an edit to a card. See the documentation
Emit new event when a user clicks on the "I read it" button in an Announcement. See the documentation
Emit new event when a new card is published. See the documentation
Emit new event when a contact is created. See the documentation
Emit new event when a ticket is created. See the documentation
Popular Freshdesk and Guru Actions#
Assign a Freshdesk ticket to a specific agent. See the documentation
Links an existing tag to a specified card in Guru. See the documentation
Assign a Freshdesk ticket to a specific group See the documentation
Overview of Freshdesk#
The Freshdesk API empowers you to interact programmatically with your customer support platform, creating possibilities for automating repetitive tasks, integrating with other services, and enhancing customer experiences. With Pipedream, you can effortlessly connect Freshdesk to a multitude of apps, tapping into triggers and actions that streamline workflows. For instance, you can automate ticket creation, sync customer issues with a CRM, or trigger notifications based on ticket updates, all within a serverless environment.
Connect Freshdesk#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
freshdesk: {
type: "app",
app: "freshdesk",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://${this.freshdesk.$auth.domain}.freshdesk.com/api/v2/tickets`,
auth: {
username: `${this.freshdesk.$auth.api_key}:X`,
password: ``,
},
})
},
})
Overview of Guru#
The Guru API on Pipedream enables the automation of knowledge sharing and management tasks within your team or organization. Using this API, you can programmatically interact with Guru's knowledge base, including retrieving card details, creating new cards, and updating existing content. By leveraging Pipedream's serverless platform, you can craft workflows that trigger based on events from other services, process the data, and perform actions in Guru to keep your team's knowledge up to date and accessible.
Connect Guru#
import { axios } from "@pipedream/platform"
export default defineComponent({
props: {
guru: {
type: "app",
app: "guru",
}
},
async run({steps, $}) {
return await axios($, {
url: `https://api.getguru.com/api/v1/teams`,
headers: {
"Accept": `application/json`,
},
auth: {
username: `${this.guru.$auth.username}`,
password: `${this.guru.$auth.api_key}`,
},
})
},
})
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